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Not receiving Emails

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This topic contains 3 replies, has 2 voices. Last updated by  Eduan 3 years, 8 months ago.

Topic Author Topic
Posted: Friday Apr 26th, 2013 at 1:20 am #48428
James Arthur
Username: iamjamesarthur

Hello,

I’m not receiving emails for an account I’m trying to setup. I’ve setup SMTP and using the recommended logging plugin and everything looks fine. The test for SMTP looks good.

This is for the free registration, I’m not using Paypal (or any other gateway) at this time.

I’ve checked my Spam folder for emails as well and nothing is coming in.

The rest of this post is just logs:

SMTP Email Test Log:

Test Message Sent

The result was:

bool(true)
The full debugging output is shown below:

object(PHPMailer)#284 (58) {
  ["Priority"]=>
  int(3)
  ["CharSet"]=>
  string(5) "UTF-8"
  ["ContentType"]=>
  string(10) "text/plain"
  ["Encoding"]=>
  string(4) "8bit"
  ["ErrorInfo"]=>
  string(0) ""
  ["From"]=>
  string(34) "wordpress_sandbox@jamesarthur.info"
  ["FromName"]=>
  string(12) "James Arthur"
  ["Sender"]=>
  string(34) "wordpress_sandbox@jamesarthur.info"
  ["Subject"]=>
  string(49) "WP Mail SMTP: Test mail to test6@jamesarthur.info"
  ["Body"]=>
  string(68) "This is a test email generated by the WP Mail SMTP WordPress plugin."
  ["AltBody"]=>
  string(0) ""
  ["MIMEBody:protected"]=>
  string(69) "This is a test email generated by the WP Mail SMTP WordPress plugin.
"
  ["MIMEHeader:protected"]=>
  string(484) "Date: Fri, 26 Apr 2013 05:13:17 +0000
Return-Path: wordpress_sandbox@jamesarthur.info
To: test6@jamesarthur.info
From: James Arthur 
Subject: WP Mail SMTP: Test mail to test6@jamesarthur.info
Message-ID: 
X-Priority: 3
X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="UTF-8"


"
  ["SentMIMEMessage:protected"]=>
  string(557) "Date: Fri, 26 Apr 2013 05:13:17 +0000
Return-Path: wordpress_sandbox@jamesarthur.info
To: test6@jamesarthur.info
From: James Arthur 
Subject: WP Mail SMTP: Test mail to test6@jamesarthur.info
Message-ID: 
X-Priority: 3
X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/)
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; chars<h3>et="UTF-8"




This is a test email generated by the WP Mail SMTP Wo</h3>rdPress plugin.
"
  ["WordWrap"]=&gt;
  int(0)
  ["Mailer"]=&gt;
  string(4) "smtp"
  ["Sendmail"]=&gt;
  string(18) "/usr/sbin/sendmail"
  ["PluginDir"]=&gt;
  string(0) ""
  ["ConfirmReadingTo"]=&gt;
  string(0) ""
  ["Hostname"]=&gt;
  string(0) ""
  ["MessageID"]=&gt;
  string(0) ""
  ["Host"]=&gt;
  string(14) "smtp.gmail.com"
  ["Port"]=&gt;
  string(3) "465"
  ["Helo"]=&gt;
  string(0) ""
  ["SMTPSecure"]=&gt;
  string(3) "ssl"
  ["SMTPAuth"]=&gt;
  bool(true)
  ["Username"]=&gt;
  string(20) "iam@jamesarthur.info"
  ["Password"]=&gt;
  string(13) "XXXPASSWORDREMOVEDXXX"
  ["Timeout"]=&gt;
  int(10)
  ["SMTPDebug"]=&gt;
  int(2)
  ["SMTPKeepAlive"]=&gt;
  bool(false)
  ["SingleTo"]=&gt;
  bool(false)
  ["SingleToArray"]=&gt;
  array(0) {
  }
  ["LE"]=&gt;
  string(1) "
"
  ["DKIM_selector"]=&gt;
  string(9) "phpmailer"
  ["DKIM_identity"]=&gt;
  string(0) ""
  ["DKIM_passphrase"]=&gt;
  string(0) ""
  ["DKIM_domain"]=&gt;
  string(0) ""
  ["DKIM_private"]=&gt;
  string(0) ""
  ["action_function"]=&gt;
  string(0) ""
  ["Version"]=&gt;
  string(5) "5.2.1"
  ["XMailer"]=&gt;
  string(0) ""
  ["smtp:protected"]=&gt;
  object(SMTP)#283 (8) {
    ["SMTP_PORT"]=&gt;
    int(25)
    ["CRLF"]=&gt;
    string(2) "
"
    ["do_debug"]=&gt;
    int(2)
    ["do_verp"]=&gt;
    bool(false)
    ["Version"]=&gt;
    string(5) "5.2.1"
    ["smtp_conn:private"]=&gt;
    resource(204) of type (stream)
    ["error:private"]=&gt;
    NULL
    ["helo_rply:private"]=&gt;
    string(165) "250-mx.google.com at your service, [174.132.192.194]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH XOAUTH2
250-ENHANCEDSTATUSCODES
250 PIPELINING
"
  }
  ["to:protected"]=&gt;
  array(1) {
    [0]=&gt;
    array(2) {
      [0]=&gt;
      string(22) "test6@jamesarthur.info"
      [1]=&gt;
      string(0) ""
    }
  }
  ["cc:protected"]=&gt;
  array(0) {
  }
  ["bcc:protected"]=&gt;
  array(0) {
  }
  ["ReplyTo:protected"]=&gt;
  array(0) {
  }
  ["all_recipients:protected"]=&gt;
  array(1) {
    ["test6@jamesarthur.info"]=&gt;
    bool(true)
  }
  ["attachment:protected"]=&gt;
  array(0) {
  }
  ["CustomHeader:protected"]=&gt;
  array(0) {
  }
  ["message_type:protected"]=&gt;
  string(5) "plain"
  ["boundary:protected"]=&gt;
  array(3) {
    [1]=&gt;
    string(35) "b1_b592cd4918922892d8d1947c36e40315"
    [2]=&gt;
    string(35) "b2_b592cd4918922892d8d1947c36e40315"
    [3]=&gt;
    string(35) "b3_b592cd4918922892d8d1947c36e40315"
  }
  ["language:protected"]=&gt;
  array(0) {
  }
  ["error_count:protected"]=&gt;
  int(0)
  ["sign_cert_file:protected"]=&gt;
  string(0) ""
  ["sign_key_file:protected"]=&gt;
  string(0) ""
  ["sign_key_pass:protected"]=&gt;
  string(0) ""
  ["exceptions:protected"]=&gt;
  bool(false)
}
The SMTP debugging output is shown below:

SMTP -&gt; FROM SERVER:220 mx.google.com ESMTP t9sm6619053obk.13 - gsmtp


SMTP -&gt; FROM SERVER: 250-mx.google.com at your service, [174.132.192.194]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH XOAUTH2
250-ENHANCEDSTATUSCODES
250 PIPELINING


SMTP -&gt; FROM SERVER:250 2.1.0 OK t9sm6619053obk.13 - gsmtp


SMTP -&gt; FROM SERVER:250 2.1.5 OK t9sm6619053obk.13 - gsmtp


SMTP -&gt; FROM SERVER:354  Go ahead t9sm6619053obk.13 - gsmtp


SMTP -&gt; FROM SERVER:250 2.0.0 OK 1366953199 t9sm6619053obk.13 - gsmtp

Reg Email Logs

LOG ENTRY: Fri Apr 26th, 2013 @ precisely 4:27 am UTC
PHP v5.2.17 :: WordPress® v3.5.1 :: s2Member® v130406
Memory 27.23 MB :: Real Memory 27.50 MB :: Peak Memory 27.42 MB :: Real Peak Memory 27.50 MB
jamesarthur.info/dev/wordpress_sandbox/wp-login.php?action=register
User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
array (
  'user_id' =&gt; 4,
  'password' =&gt; false,
  'pagenow' =&gt; 'wp-login.php',
  'email_config' =&gt; true,
  'processed' =&gt; 'yes',
  'user' =&gt; 
  WP_User::__set_state(array(
     'data' =&gt; 
    stdClass::__set_state(array(
       'ID' =&gt; '4',
       'user_login' =&gt; 'test3',
       'user_pass' =&gt; 'xxxxxxxx/pass',
       'user_nicename' =&gt; 'test3',
       'user_email' =&gt; 'test3@jamesarthur.info',
       'user_url' =&gt; '',
       'user_registered' =&gt; '2013-04-26 04:27:51',
       'user_activation_key' =&gt; '',
       'user_status' =&gt; '0',
       'display_name' =&gt; 'test3',
    )),
     'ID' =&gt; 4,
     'caps' =&gt; 
    array (
      'subscriber' =&gt; true,
    ),
     'cap_key' =&gt; 'wp_capabilities',
     'roles' =&gt; 
    array (
      0 =&gt; 'subscriber',
    ),
     'allcaps' =&gt; 
    array (
      'read' =&gt; true,
      'level_0' =&gt; true,
      'access_s2member_level0' =&gt; true,
      'subscriber' =&gt; true,
    ),
     'filter' =&gt; NULL,
  )),
  '_pmr' =&gt; 
  array (
    'user_login' =&gt; 'test3',
    'user_email' =&gt; 'test3@jamesarthur.info',
    'ws_plugin__s2member_registration' =&gt; '28037ba84f',
    'ws_plugin__s2member_custom_reg_field_first_name' =&gt; 'Test 3',
    'ws_plugin__s2member_custom_reg_field_last_name' =&gt; 'Delete',
    'redirect_to' =&gt; '',
    'wp-submit' =&gt; 'Processing..',
    0 =&gt; '',
  ),
  'custom_reg_display_name' =&gt; 'full',
  'reg_cookies' =&gt; false,
  'current_role' =&gt; 'subscriber',
  'role' =&gt; 'subscriber',
  'level' =&gt; '0',
  'ccaps' =&gt; '',
  'email' =&gt; 'test3@jamesarthur.info',
  'login' =&gt; 'test3',
  'ip' =&gt; '24.147.202.142',
  'custom' =&gt; '',
  'subscr_id' =&gt; '',
  'subscr_gateway' =&gt; '',
  'cv' =&gt; 
  array (
    0 =&gt; '',
  ),
  'eot' =&gt; '',
  'auto_eot_time' =&gt; '',
  'notes' =&gt; '',
  'opt_in' =&gt; false,
  'fname' =&gt; 'Test 3',
  'lname' =&gt; 'Delete',
  'name' =&gt; 'Test 3 Delete',
  'pass' =&gt; 'xxxxxxxx/pass',
  'fields' =&gt; 
  array (
  ),
)

LOG ENTRY: Fri Apr 26th, 2013 @ precisely 4:36 am UTC
PHP v5.2.17 :: WordPress® v3.5.1 :: s2Member® v130406
Memory 27.44 MB :: Real Memory 27.75 MB :: Peak Memory 27.63 MB :: Real Peak Memory 27.75 MB
jamesarthur.info/dev/wordpress_sandbox/wp-login.php?action=register
User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
array (
  'user_id' =&gt; 5,
  'password' =&gt; false,
  'pagenow' =&gt; 'wp-login.php',
  'email_config' =&gt; true,
  'processed' =&gt; 'yes',
  'user' =&gt; 
  WP_User::__set_state(array(
     'data' =&gt; 
    stdClass::__set_state(array(
       'ID' =&gt; '5',
       'user_login' =&gt; 'test4',
       'user_pass' =&gt; 'xxxxxxxx/pass',
       'user_nicename' =&gt; 'test4',
       'user_email' =&gt; 'test4@jamesarthur.info',
       'user_url' =&gt; '',
       'user_registered' =&gt; '2013-04-26 04:36:03',
       'user_activation_key' =&gt; '',
       'user_status' =&gt; '0',
       'display_name' =&gt; 'test4',
    )),
     'ID' =&gt; 5,
     'caps' =&gt; 
    array (
      'subscriber' =&gt; true,
    ),
     'cap_key' =&gt; 'wp_capabilities',
     'roles' =&gt; 
    array (
      0 =&gt; 'subscriber',
    ),
     'allcaps' =&gt; 
    array (
      'read' =&gt; true,
      'level_0' =&gt; true,
      'access_s2member_level0' =&gt; true,
      'subscriber' =&gt; true,
    ),
     'filter' =&gt; NULL,
  )),
  '_pmr' =&gt; 
  array (
    'user_login' =&gt; 'test4',
    'user_email' =&gt; 'test4@jamesarthur.info',
    'ws_plugin__s2member_registration' =&gt; '28037ba84f',
    'ws_plugin__s2member_custom_reg_field_first_name' =&gt; 'Test 4',
    'ws_plugin__s2member_custom_reg_field_last_name' =&gt; 'Delete',
    'redirect_to' =&gt; '',
    'wp-submit' =&gt; 'Register',
    0 =&gt; '',
  ),
  'custom_reg_display_name' =&gt; 'full',
  'reg_cookies' =&gt; false,
  'current_role' =&gt; 'subscriber',
  'role' =&gt; 'subscriber',
  'level' =&gt; '0',
  'ccaps' =&gt; '',
  'email' =&gt; 'test4@jamesarthur.info',
  'login' =&gt; 'test4',
  'ip' =&gt; '24.147.202.142',
  'custom' =&gt; '',
  'subscr_id' =&gt; '',
  'subscr_gateway' =&gt; '',
  'cv' =&gt; 
  array (
    0 =&gt; '',
  ),
  'eot' =&gt; '',
  'auto_eot_time' =&gt; '',
  'notes' =&gt; '',
  'opt_in' =&gt; false,
  'fname' =&gt; 'Test 4',
  'lname' =&gt; 'Delete',
  'name' =&gt; 'Test 4 Delete',
  'pass' =&gt; 'xxxxxxxx/pass',
  'fields' =&gt; 
  array (
  ),
)

LOG ENTRY: Fri Apr 26th, 2013 @ precisely 4:37 am UTC
PHP v5.2.17 :: WordPress® v3.5.1 :: s2Member® v130406
Memory 27.34 MB :: Real Memory 27.75 MB :: Peak Memory 27.53 MB :: Real Peak Memory 27.75 MB
jamesarthur.info/dev/wordpress_sandbox/wp-login.php?action=register
User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
array (
  'user_id' =&gt; 6,
  'password' =&gt; false,
  'pagenow' =&gt; 'wp-login.php',
  'email_config' =&gt; true,
  'processed' =&gt; 'yes',
  'user' =&gt; 
  WP_User::__set_state(array(
     'data' =&gt; 
    stdClass::__set_state(array(
       'ID' =&gt; '6',
       'user_login' =&gt; 'test5',
       'user_pass' =&gt; 'xxxxxxxx/pass',
       'user_nicename' =&gt; 'test5',
       'user_email' =&gt; 'test5@jamesarthur.info',
       'user_url' =&gt; '',
       'user_registered' =&gt; '2013-04-26 04:37:36',
       'user_activation_key' =&gt; '',
       'user_status' =&gt; '0',
       'display_name' =&gt; 'test5',
    )),
     'ID' =&gt; 6,
     'caps' =&gt; 
    array (
      'subscriber' =&gt; true,
    ),
     'cap_key' =&gt; 'wp_capabilities',
     'roles' =&gt; 
    array (
      0 =&gt; 'subscriber',
    ),
     'allcaps' =&gt; 
    array (
      'read' =&gt; true,
      'level_0' =&gt; true,
      'access_s2member_level0' =&gt; true,
      'subscriber' =&gt; true,
    ),
     'filter' =&gt; NULL,
  )),
  '_pmr' =&gt; 
  array (
    'user_login' =&gt; 'test5',
    'user_email' =&gt; 'test5@jamesarthur.info',
    'ws_plugin__s2member_registration' =&gt; '28037ba84f',
    'ws_plugin__s2member_custom_reg_field_first_name' =&gt; 'Test 5',
    'ws_plugin__s2member_custom_reg_field_last_name' =&gt; 'Delete',
    'redirect_to' =&gt; '',
    'wp-submit' =&gt; 'Register',
    0 =&gt; '',
  ),
  'custom_reg_display_name' =&gt; 'full',
  'reg_cookies' =&gt; false,
  'current_role' =&gt; 'subscriber',
  'role' =&gt; 'subscriber',
  'level' =&gt; '0',
  'ccaps' =&gt; '',
  'email' =&gt; 'test5@jamesarthur.info',
  'login' =&gt; 'test5',
  'ip' =&gt; '24.147.202.142',
  'custom' =&gt; '',
  'subscr_id' =&gt; '',
  'subscr_gateway' =&gt; '',
  'cv' =&gt; 
  array (
    0 =&gt; '',
  ),
  'eot' =&gt; '',
  'auto_eot_time' =&gt; '',
  'notes' =&gt; '',
  'opt_in' =&gt; false,
  'fname' =&gt; 'Test 5',
  'lname' =&gt; 'Delete',
  'name' =&gt; 'Test 5 Delete',
  'pass' =&gt; 'xxxxxxxx/pass',
  'fields' =&gt; 
  array (
  ),
)

List Of Topic Replies

Viewing 3 replies - 1 through 3 (of 3 total)
Author Replies
Author Replies
Posted: Saturday Apr 27th, 2013 at 8:44 am #48566
Eduan
Username: Eduan
Moderator

Hello James,

I checked both logs and there doesn’t seem to be any problems.

Out of curiosity, to what emails are you sending these emails? Like what hosts, @gmail, @hotmail, @yahoo would be some of the possible options.

– Eduan
Posted: Saturday Apr 27th, 2013 at 12:57 pm #48577
James Arthur
Username: iamjamesarthur

Its my own domain @jamesarthur.info, hosted through Google Apps.
Posted: Sunday Apr 28th, 2013 at 12:08 pm #48619
Eduan
Username: Eduan
Moderator

I see, that’s strange. Did you check in the spam folder?

Could you try the things written in these articles:
Knowledge Base » Resolving Problems with File Downloads
Knowledge Base » Common Troubleshooting Tips

– Eduan
Viewing 3 replies - 1 through 3 (of 3 total)

This topic is closed to new replies. Topics with no replies for 2 weeks are closed automatically.

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