One Membership Multiple PayPal Charges/ID#

Yesterday I had to cancel a membership and have the member re-register due to her recurring payment not going through. I manually canceled her recurring payment and she went through the registration process again while I was on the phone with her. After the process was completed we discovered she was charged four times and assigned four different ID#’s in PayPal although she only registered once.

When I contacted PayPal they said she had registered four times. I told them she had only registered once, but they would not even consider this could be their issue. I wound up canceling the extra memberships and refunding all the charges not associated with the correct ID#, but I am curious as to why this happened and wanted to see if anyone else had this issue.

1. Is it possible for a member to register and s2member create multiple charges?
2. What could cause a member to be charged multiple times and assigned multiple IDs if they only register once?

Any feedback will be welcomed!

Hello Jana,

I’m not sure what could cause this, it certainly isn’t s2Member for all we know, since this is a first if I remember right.

Do you think you have the logs of that transaction? You can find the logs under wp-content/plugins/s2member-logs. Please X out any personal or private information and post it here, inside the <code></code> tags.

If that folder doesn’t exist, or there’s nothing there, then please enable logging under Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging. If there isn’t anything, then there isn’t really any way to know what the problem was. :/

– Eduan