Payments skipped, then memberships suspended

I’m wondering if someone could help me out. I have a reoccurring monthly subscription area on my blog with around 120 members @ $6/month. Nothing too heavy. Every couple of days, either PayPal or s2member skips one or two payments. After five days, those “skipped” members are suspended. I initially thought the members didn’t have available funds, but I’m hearing complaints that there’s plenty of money available in their PayPal account and there’s no reason for their payments to be skipped.

Am I doing something wrong with my s2member configuration? Is PayPal choking on these payments for some reason?

Thanks!

• This topic was modified 4 years, 3 months ago by  Bob Cesca.

Hello Bob,

Could you please post the logs for those transactions? You can find the s2Member logs under wp-content/plugins/s2member-logs, if there isn’t anything there, please enable logging under Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging, then wait for another transaction to come around that has the same problem, and post the logs here.

Remember to only post the log regarding that specific transaction, also remember to X out any personal or private info.

– Eduan

Will do! Thanks, Eduan.

No problem. :)

Here’s a log entry for a skipped payment from last night:

PHP v5.2.17 :: WordPress® v3.2 :: s2Member® v120703
Memory 34.38 MB :: Real Memory 36.00 MB :: Peak Memory 41.89 MB :: Real Peak Memory 42.00 MB
bobcesca.com/?s2member_paypal_notify=1
User-Agent:
array (
‘txn_type’ => ‘subscr_failed’,
‘subscr_id’ => ‘I-B0AU3SBAG7N3’,
‘last_name’ => ‘XXXXX’,
‘option_selection1’ => ‘bobcesca.com’,
‘option_selection2’ => ‘67.174.164.240’,
‘residence_country’ => ‘US’,
‘payment_gross’ => ‘6.00’,
‘mc_currency’ => ‘USD’,
‘item_name’ => ‘After Party Member / Monthly’,
‘business’ => ‘xxxxxxxxx@hotmail.com’,
‘verify_sign’ => ‘Ag4y4RFPhvwxlBksRgRdXYiWc07bApKPrxU2oFUx5.HvrVto8HllTSTL’,
‘payer_status’ => ‘unverified’,
‘payer_email’ => ‘XXXXXX’,
‘first_name’ => ‘Brian’,
‘receiver_email’ => ‘xxxxxxxx@hotmail.com’,
‘payer_id’ => ‘5Z42URM4RBTBA’,
‘option_name1’ => ‘Originating Domain’,
‘invoice’ => ‘4f235cb46cc05~67.174.164.240’,
‘option_name2’ => ‘Customer IP Address’,
‘retry_at’ => ’03:00:00 Oct 07, 2012 PDT’,
‘item_number’ => ‘1’,
‘mc_gross’ => ‘6.00’,
‘custom’ => ‘bobcesca.com’,
‘charset’ => ‘windows-1252’,
‘notify_version’ => ‘3.7’,
‘ipn_track_id’ => ‘787455728648f’,
‘s2member_log’ =>
array (
0 => ‘IPN received on: Tue Oct 2, 2012 11:56:06 am UTC’,
1 => ‘s2Member POST vars verified through a POST back to PayPal®.’,
2 => ‘s2Member originating domain ( `$_SERVER[“HTTP_HOST”]` ) validated.’,
3 => ‘s2Member `txn_type` identified as ( `subscr_failed|recurring_payment_failed|recurring_payment_skipped` ).’,
4 => ‘This `txn_type` does not require any action on the part of s2Member.’,
5 => ‘s2Member does NOT respond to individual failed payments, only multiple consecutive failed payments.’,
6 => ‘When multiple consecutive payments fail, a special IPN response will be triggered.’,
),
‘subscr_gateway’ => ‘paypal’,
)

Well I’m not sure what the problem might be. Could you try running the next script?:
http://www.s2member.com/r/server-check/

Just upload it to your main WordPress folder, and open it with your browser.

– Eduan

I have the same problem.
Plus when a payment is cancel it turn to subscriber, but when a payment is failed, it don’t turn it to subscriber