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Paypal cancelled all 2-month subscriptions!

Home Forums Community Forum Paypal cancelled all 2-month subscriptions!

This topic contains 0 replies, has 1 voice. Last updated by  Hanna Kuikka 3 years, 5 months ago.

Topic Author Topic
Posted: Wednesday Jul 24th, 2013 at 5:56 am #53977
Hanna Kuikka
Username: Hanna

Our level 2 members were all downgraded to subscribers for some odd reason – would anyone know how to fix our payment button to avoid this?

So we wanted to give our level 2 members a 2-day free trial, and after that credit 49€ for a 2-month access. Payments came through correctly after 2 days, but PayPal cancelled their subscription right after it. And now, after one week from when the payments came through s2Member downgraded everyone to subscribers.

Here are our button code settings:

[s2Member-PayPal-Button level="2" ccaps="" desc="description and pricing details here." ps="paypal" lc="" cc="EUR" dg="0" ns="1" custom="www.oursite.com" ta="0" tp="2" tt="D" ra="49" rp="2" rt="M" rr="0" rrt="" rra="1" image="default" output="button" /]

We upgraded them again to level 2 manually, but can’t keep doing this for everyone forever… Please help.
The Auto-EndOfTerm setting is on, however with all logic it should only revert members to subscribers AFTER the 2 months are up, isn’t that right?
Thanks!

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