Paypal checkout – Welcome email not reaching

I have followed the instructions here
http://www.s2member.com/kb/troubleshooting-email-delivery-problems/

Here is the info from my log files

paypal-rtn.log
UTF-8 Unicode English text, with very long lines
PHP v5.2.17 :: WordPress® v3.4.1 :: s2Member® v130207 :: s2Member® Pro v130207
Memory 34.48 MB :: Real Memory 34.75 MB :: Peak Memory 34.61 MB :: Real Peak Memory 34.75 MB
http://www.xxx4success.com/members/?s2member_paypal_return=1&s2member_paypal_return_tra=fnIyOlIxYnpGQXZjZG5aVFQxbzkyeEhtY1hzazdXVWhYWXJtOjdlODAxZjlkOWQ3YjM4MTBmZDBjYzNiMjYyNmQ5MDQ5fPZQpsQN5QFhzwbHNejvSwBy_dYZFo2pALIy9fQ3GulocR9TkZbwJalmvuiDkb7AkVhmA5uyFn3ee66OvmnhvfqgAU0OIU-pz45CmboDmomJ6RktiigRnNZrijagtq3-KBnjCVdsthH9VWjvjWDWjfmLCN3Y4fXjeQAHy8rV7k290aQK0qXKo1x7ZbWYoJ6nJJ5O-e0vbFIokVoD4i4VFLJ95tQjL4V283_qQoXuLvUzXyd3OpWGtXNG9fZzf7RiNvQaHGHX9eb6MbfCwKWHf6fyBxT9TPOvhbrWCqMJhotgkbYo8CjmTn5ndkBJgFnroAjk2VZ_QzGzkEraVVA8d3s1rGMIKNfw4gjJrzCu01IXMAAM8GZj1RgiaomtNLgPOg
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.152 Safari/537.22
array (
‘subscr_gateway’ => ‘paypal’,
‘s2member_log’ =>
array (
0 => ‘No Return-Data. Customer must wait for Email Confirmation.’,
1 => ‘Redirecting Customer to the Home Page. Customer must wait for Email Confirmation.’,
2 => ‘Note. This can sometimes happen when/if you are offering a free Trial Period. There are times when a Payment Gateway will NOT supply s2Member with any data immediately after checkout. When/if this happens, s2Member must process the transaction via IPN only ( i.e. behind-the-scene ), and the Customer must wait for Email Confirmation in these cases.’,
3 => ‘array (
‘s2member_paypal_return’ => ‘1’,
‘s2member_paypal_return_tra’ => ‘fnIyOlIxYnpGQXZjZG5aVFQxbzkyeEhtY1hzazdXVWhYWXJtOjdlODAxZjlkOWQ3YjM4MTBmZDBjYzNiMjYyNmQ5MDQ5fPZQpsQN5QFhzwbHNejvSwBy_dYZFo2pALIy9fQ3GulocR9TkZbwJalmvuiDkb7AkVhmA5uyFn3ee66OvmnhvfqgAU0OIU-pz45CmboDmomJ6RktiigRnNZrijagtq3-KBnjCVdsthH9VWjvjWDWjfmLCN3Y4fXjeQAHy8rV7k290aQK0qXKo1x7ZbWYoJ6nJJ5O-e0vbFIokVoD4i4VFLJ95tQjL4V283_qQoXuLvUzXyd3OpWGtXNG9fZzf7RiNvQaHGHX9eb6MbfCwKWHf6fyBxT9TPOvhbrWCqMJhotgkbYo8CjmTn5ndkBJgFnroAjk2VZ_QzGzkEraVVA8d3s1rGMIKNfw4gjJrzCu01IXMAAM8GZj1RgiaomtNLgPOg’,
)’,
),
‘s2member_paypal_return_tra’ => ‘fnIyOlIxYnpGQXZjZG5aVFQxbzkyeEhtY1hzazdXVWhYWXJtOjdlODAxZjlkOWQ3YjM4MTBmZDBjYzNiMjYyNmQ5MDQ5fPZQpsQN5QFhzwbHNejvSwBy_dYZFo2pALIy9fQ3GulocR9TkZbwJalmvuiDkb7AkVhmA5uyFn3ee66OvmnhvfqgAU0OIU-pz45CmboDmomJ6RktiigRnNZrijagtq3-KBnjCVdsthH9VWjvjWDWjfmLCN3Y4fXjeQAHy8rV7k290aQK0qXKo1x7ZbWYoJ6nJJ5O-e0vbFIokVoD4i4VFLJ95tQjL4V283_qQoXuLvUzXyd3OpWGtXNG9fZzf7RiNvQaHGHX9eb6MbfCwKWHf6fyBxT9TPOvhbrWCqMJhotgkbYo8CjmTn5ndkBJgFnroAjk2VZ_QzGzkEraVVA8d3s1rGMIKNfw4gjJrzCu01IXMAAM8GZj1RgiaomtNLgPOg’,
)
—

paypal-ipn.log
UTF-8 Unicode English text
PHP v5.2.17 :: WordPress® v3.4.1 :: s2Member® v130207 :: s2Member® Pro v130207
Memory 39.34 MB :: Real Memory 40.75 MB :: Peak Memory 40.06 MB :: Real Peak Memory 40.75 MB
http://www.xxx4success.com/members/?s2member_paypal_notify=1
User-Agent:
array (
‘txn_type’ => ‘subscr_cancel’,
‘subscr_id’ => ‘I-JCAR715L5H8M’,
‘last_name’ => ‘Light’,
‘option_selection1’ => ‘3’,
‘option_selection2’ => ‘81.132.201.83’,
‘residence_country’ => ‘GB’,
‘mc_currency’ => ‘GBP’,
‘item_name’ => ‘Mind Fit Members Club (Monthly Membership)’,
‘business’ => ‘neville@xxx.co.uk’,
‘recurring’ => ‘1’,
‘verify_sign’ => ‘AHa75u0JrLhGM8fD-7OBRgO2XIUiANE7mnf9A2r86PlpnSbjhJ-Td1a5’,
‘payer_status’ => ‘verified’,
‘payer_email’ => ‘paypal@xxx.co.uk’,
‘first_name’ => ‘Steve’,
‘receiver_email’ => ‘neville@xxx.co.uk’,
‘option_name1’ => ‘Referencing Customer ID’,
‘payer_id’ => ‘ZRTAW6SNTJA3J’,
‘invoice’ => ‘514043380adfa~81.132.201.83’,
‘option_name2’ => ‘Customer IP Address’,
‘reattempt’ => ‘1’,
‘item_number’ => ‘1’,
‘payer_business_name’ => ‘Bread and Buddha’,
‘subscr_date’ => ’02:16:02 Mar 13, 2013 PDT’,
‘custom’ => ‘www.xxx4success.com’,
‘charset’ => ‘windows-1252’,
‘notify_version’ => ‘3.7’,
‘period1′ => ’30 D’,
‘mc_amount1’ => ‘0.00’,
‘period3’ => ‘1 M’,
‘mc_amount3’ => ‘39.97’,
‘ipn_track_id’ => ’72eab3949e692′,
‘s2member_log’ =>
array (
0 => ‘IPN received on: Wed Mar 13, 2013 9:16:23 am UTC’,
1 => ‘s2Member POST vars verified through a POST back to PayPal®.’,
2 => ‘s2Member originating domain ( `$_SERVER[“HTTP_HOST”]` ) validated.’,
3 => ‘s2Member `txn_type` identified as ( `subscr_cancel|recurring_payment_profile_cancel` ).’,
4 => ‘Unable to handle Cancellation. Could not get the existing User ID from the DB.’,
),
‘subscr_gateway’ => ‘paypal’,
‘ccaps’ => NULL,
‘level’ => ‘1’,
‘ip’ => ‘81.132.201.83’,
)

PHP v5.2.17 :: WordPress® v3.4.1 :: s2Member® v130207 :: s2Member® Pro v130207
Memory 40.00 MB :: Real Memory 40.75 MB :: Peak Memory 40.10 MB :: Real Peak Memory 40.75 MB
http://www.xxx4success.com/members/?s2member_paypal_notify=1
User-Agent:
array (
‘txn_type’ => ‘subscr_signup’,
‘subscr_id’ => ‘I-FF7KF0BL9MD3’,
‘last_name’ => ‘Light’,
‘option_selection1’ => ‘www.xxx4success.com’,
‘option_selection2’ => ‘81.132.201.83’,
‘residence_country’ => ‘GB’,
‘mc_currency’ => ‘GBP’,
‘item_name’ => ‘Mind Fit Members Club (Monthly Membership)’,
‘business’ => ‘neville@xxx.co.uk’,
‘recurring’ => ‘39.97’,
‘verify_sign’ => ‘ApeqfvPA7j-5zBZqEliOm0dSPUBbA.c6NkUUiJAcsEwjU-GBdEpxkhsc’,
‘payer_status’ => ‘verified’,
‘payer_email’ => ‘paypal@xxx.co.uk’,
‘first_name’ => ‘Steve’,
‘receiver_email’ => ‘neville@xxx.co.uk’,
‘option_name1’ => ‘Originating Domain’,
‘payer_id’ => ‘ZRTAW6SNTJA3J’,
‘invoice’ => ‘514043f82d7b5~81.132.201.83’,
‘option_name2’ => ‘Customer IP Address’,
‘reattempt’ => ‘1’,
‘item_number’ => ‘1’,
‘payer_business_name’ => ‘Bread and Buddha’,
‘subscr_date’ => ’02:17:19 Mar 13, 2013 PDT’,
‘custom’ => ‘www.xxx4success.com’,
‘charset’ => ‘windows-1252’,
‘notify_version’ => ‘3.7’,
‘period1′ => ’30 D’,
‘mc_amount1’ => ‘0.00’,
‘period3’ => ‘1 M’,
‘mc_amount3’ => ‘39.97’,
‘ipn_track_id’ => ’58fc1dda46d91′,
‘s2member_log’ =>
array (
0 => ‘IPN received on: Wed Mar 13, 2013 9:17:42 am UTC’,
1 => ‘s2Member POST vars verified through a POST back to PayPal®.’,
2 => ‘s2Member originating domain ( `$_SERVER[“HTTP_HOST”]` ) validated.’,
3 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ).’,
4 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.’,
5 => ‘Signup Confirmation Email sent to: “Steve Light” .’,
6 => ‘Storing IPN signup vars into a Transient Queue. These will be processed on registration.’,
),
‘subscr_gateway’ => ‘paypal’,
‘eotper’ => NULL,
‘ccaps’ => NULL,
‘level’ => ‘1’,
‘ip’ => ‘81.132.201.83’,
‘initial_term’ => ’30 D’,
‘initial’ => ‘0.00’,
‘regular’ => ‘39.97’,
‘regular_term’ => ‘1 M’,
)

Thanks for your help,
Steve

Hi Steve.

When you say Welcome Email, you mean the Signup Confirmation or the New User email?
[hilite path]Dashboard -› s2Member® -› PayPal® Options -› Signup Confirmation Email[/hilite]
[hilite path]Dashboard -› s2Member® -› General Options -› Email Configuration -> New User[/hilite]

What does the email log say?

Did you verify that your PayPal integration is all correct? [hilite path]Dashboard -› s2Member® -› PayPal® Options[/hilite]

Have you tried all the troubleshooting advice in this article? Knowledge Base » Common Troubleshooting Tips

Could you submit the site’s info, I’d like to do a test purchase for 1 cent and look at the log entries for that. Let me know when you sent it, please. s2Member® » Private Contact Form

Thanks Cristián,
I have just submitted a support request. I have followed all that I can do.

– The URL is http://www.mindfit4success.com/members/trial

It seems to be working on via http://www.mindfit4success.com/members (Clickbank is used) and the email is sent to the user so they can choose their login details.

——

Hello Steve Light,

Your request for s2Member® support has been received!
* You will receive a response within 24-48 hours.

Please note the forum thread you gave reference to:
http://www.s2member.com/forums/topic/paypal-checkout-welcome-email-not-reaching/?qcAC=1

Thanks Steve. Got the email.

I looked at your s2Member configuration and see that you didn’t complete the PayPal integration, it’s mostly empty. Please go over each panel in this page: [hilite path]Dashboard -› s2Member® -› PayPal® Options[/hilite]

I saw you seem to have completed the ClickBank integration (at least on s2Member’s side). But the button in the salespage is a PayPal one. If you want to sell through CB, you’ll need to use the CB button. [hilite path]Dashboard -› s2Member® -› ClickBank® Buttons[/hilite]

I hoipe that helps. :)

Hi,
Really appreciate your support on this.

(Regarding Click Bank, this page is for clickbank http://mindfit4success.com/members/offer)

I have filled out the paypal info as you requested with the API details. Thanks for that.

I have tested it again via http://mindfit4success.com/members/ made the payment via my own paypal account, yet I do not get the welcome email giving me the link to the registration page (that you choose your members area login credentials).

I get the paypal payment confirmation, but that’s it…

Please help. I need to get this launched today asap.

Can you test via the link http://mindfit4success.com/members/ please?

Thank you so much in advance :-)
Steve

I tried the PayPal button, but changing the amount to 1 cent for the test, checked out and got the Signup Confirmation email from s2Member with the special registration link. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Signup Confirmation Email[/hilite]

I did have to get the email out of the spam folder, though. Maybe you are getting it, but didn’t see it in the Inbox because of that. To improve inbox deliverability, try writing a new email template unique to your site, instead of using the default one.

Ah, and make sure when you test, to be logged out before loading the page with the button. And when you pay, don’t use the same PayPal account that you’ll be receiving the payment with.

By the way, I see you linking to your site without the www, but your site does use the www. You should be consistent with that. See: Knowledge Base » Don't Mix www, — and Without!