Hi Cristián,
And thank you for your help and such a wonderful product. My site has been up since May 2 and we have a ton of subscribers already. s2Member is such an empowering plug in.. TY.
So i believe that i need to re-describe the issue since i don’t believe i was clear before. Sorry!
1. This is how my notice of the problem began and how it has manifested.
I had a complaint from someone who initially signed up for a free membership Level 0. They used their facebook account to sign up. Then they signed up and payed for a Level3 account using Paypal Standard button. I don’t think they used upgrade but just the sign up button. I saw the confirming emails from Paypal & the first sign on/login on email from s2member.
The member said that they never received the link letter with encrypted sign on code. I did receive my copy to that letter. i manually sent a copy of Link Letter so the member could sign on.
So I went to check the s2member dashboard the browse members screen, just to see what was going on with this members account. When i looked at the list of members I was shocked to find that on the s2Member Browse screen i saw that all the paypal id and recurring info for members information was gone from the payment fields that had previously been there… THE FIELDS are still there but now empty. the customer Paypal ID etc are now missing for ALL PAYED members. Their subscriber status is still at the level that the joined so they are fine to sign in and login…
So What was once there (the paypal admin info) is NOW missing having DISAPPEARED since May 14th update… I am not sure if these are related or not.
To Be clear:
The s2Member fields are there, they are just empty NOW after having ONCE been populated by the sign up paypal process the information just disappeared since the update on May 14th,
MOST IMPORTANT how do i repopulated s2member database with Paypal recurring information so there is billing linkage…FOR RECURRING process.
1. Is there an import subscriber function from Paypal or some other way to get the renewel & Paypal ongoing functionality working? or Does the reentering of Paypal data done manually… if so please describe the best way to repopulate information to payed subsriber user accounts in s2member.
If you need i do have all the logs since the first subscriber signed on (good suggestion in the video to turn on logging). Please let me know how to get logs to you.
my site is http://erichschiffmann.com Erich Schiffmann’s “BIG mind Online”
Thank you again for this amazing plug in and for how you have decided to do business. I look forward to creating many s2member sites. This is what WordPress.org is all about …Yeah!
in Love Light & Peace,
Arthur Klein
@theGuruWithin
BIGmind@EventHorizonLabs.com
424-234-8858