Pro-forms auto refund on cancellation?

This topic contains 2 replies, has 2 voices. Last updated by Zechariah Stover 3 years, 3 months ago.

Topic Author	Topic
Posted: Tuesday Sep 24th, 2013 at 4:24 pm #59822
Zechariah Stover Username: ZechariahStover
We are offering a 30 day money back guarantee on our membership site. I don’t see any way to automate this. Am I missing something? If that is not available I would like to set up an email to me saying that this cancellation qualifies for the refund. I thought Dashboard -> s2Member -> API/Tracking would be the place to work something like that but I don’t see an option specific to membership cancellations. Any thoughts? Thank you Zechariah

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Posted: Wednesday Sep 25th, 2013 at 6:29 am #59851
Cristián Lávaque Username: Cristian
You mean a way for your user to cancel without having to contact you? You can give him a cancellation button in one of your pages. Video » s2Member (Modification/Cancellation Buttons) Is that what you mean? By the way, his access will be ended according to your EOT settings here: [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior[/hilite] I hope that helps. :)
Posted: Wednesday Sep 25th, 2013 at 8:36 am #59871
Zechariah Stover Username: ZechariahStover
I already have the “PP Pro Billing Cancellation Forms”. Works great for a standard end to a subscription. What I am looking for now is a way to automatically refund his payment and immediately end his access if he cancels within the trial period.

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