Problems with logins after purchase

I’m currently having a problem where existing members (who may have purchased something from our site a long time ago and forgotten that they have an account) are purchasing an upgrade from the site without logging in first. Once they get to the ‘register’ step, they login, but this stops the purchase dead (after they have paid).

Is there any way to fix this – that is, attach a purchase to an account after the payment has been made? If it involves some php coding etc. I can deal with that – I’d just rather not have to have a big sign saying ‘please login first’ if possible (mostly coz most people won’t know that they have a login).

A bit more specifically, I think that the workflow that’s problematic is that people try to make an account with an email that already exists. They then login with that account, and by that point the payment info has disappeared.

Thank you for your inquiry.

The best way to do that would be to have Users register at s2Member Level 0 before they can check out for an item. This won’t stop Users from accidentally creating multiple accounts, but it might help.

Alternatively if you’re selling access to Specific Posts or Pages, you might take a look at Specific Post/Page Buy Now Pro Forms. They don’t require a login, but expire eventually.

See: Dashboard -› s2Member® -› PayPal® Pro Forms -› Specific Post/Page (Buy Now) Forms