|Posted: Tuesday Aug 27th, 2013 at 4:00 am #58726|
We are getting errors for some signups that seem to be from the CURL connection timing out, but I can’t find any other cause or problem.
The error displayed is “Error. Please contact Support for assistance.”
The HTTP log response is:
I’ve tested the payment form on this page http://boarddirection.com.au/test-payment/ in Chrome, Firefox and Safari. It worked in Firefox, it didn’t work in Chrome in regular browsing or Incognito, it worked in Safari Private Browsing, but not regular. I don’t think there’s anything in the private browsing tests, only that the timeout happens sometimes and not others. I noticed in the logs some users get errors and some don’t, I think some users get errors and try again and get through.
The test form is set to $0.01 so try it out if you want. I get other errors in sandbox mode, possibly because of the crappy Payflow in Australia set up, so it’s no good using those.
I can send through log files if needed.
Please advise! I am happy to extend the timeout length if that is what is needed, and if it can be done without editing core files.
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