|Posted: Monday Mar 4th, 2013 at 4:20 pm #43719|
I first discussed this issue some time ago ( http://www.s2member.com/forums/topic/protected-page-redirect-issues/ ) but was never able to find a resolution to the problem.
Over the last couple months I have found a “fix” for this that seems to work pretty effectively, but I still run into this issue with a handful of users. As we are running into our renewal period, I would very much like to resolve this before I am potentially inundated with support requests.
To summarize the previous post, occasionally a user will encounter certain S2member protected pages which they cannot access. They click on a link ot the protected page but they are redirected to the subscription sign-up form. Some pages work fine, others do not, and there does not appear to be any pattern to which pages do and do not allow access.
A so-far bulletproof fix for this has been to have the use reset their password (in wordpress) and clear their cache. In nearly every case this has permanently fixed the issue.
I would love to determine the oot cause of this issue. I am hoping we can re-open this case, and that this additional info might help point to a resolution.
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