This topic contains 2 replies, has 3 voices. Last updated by Cristián Lávaque 4 years, 4 months ago.
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Posted: Monday Aug 20th, 2012 at 11:56 am #22574 | |
I am receiving a small but steady stream of reports from my premium customers that they cannot access some of our protected premium content, but they can access most other protected pages. Our main page can be viewed here: http://dynastyleaguefootball.com A few of the protected member pages: http://dynastyleaguefootball.com/2012/dynasty-capsule-tampa-bay-buccaneers http://dynastyleaguefootball.com/2012/start-up-dynasty-draft-strategies http://dynastyleaguefootball.com/2012/dynasty-capsule-seattle-seahawks I’ve been troubleshooting the issue for weeks now, and this is what I have determined so far regarding the issue. * It is not an issue with mixing www. and non-www prefixed pages. All of our pages acress the site do not use the www prefix. * It only affects a small number of people, but for those whom it does affect, it tends to be a recurring issue. * I cannot identify a common element among the affected users. They are using a variety of OS’s, and a variety of browsers. * If the user flushes thier browser cache, that seems to usually correct the issue for a short while, but the issue almost always returns within a day or two. * I am unable to reproduce the issue on any of my PC’s or browsers, which makes troubleshooting this very difficult. * I have tried turning off as many plugins as is possible in order to troubleshoot the issue, but none of them seemed to make a difference. * Our site is hosted at wpengine, and they use some very aggressive server side caching. However, I have turned down the server caching mechanisms as much as possible to no effect, and I think if it were a server side caching issue, it would be affecting a large number of users, not just a few here and there. While the overall number of issues I am hearing about this is realatively small, it is serious enough to have had three customers now cancel thier subscriptions. I’d like to determine the nature of the issue if I can, before losing any more customers. Thank you very much for your help! Ken |