This topic contains 4 replies, has 3 voices. Last updated by Mary Sullivan 3 years, 12 months ago.
|Posted: Monday Jan 7th, 2013 at 3:18 pm #36479|
I’ve read some topics about the restriction not clearing after the prescribed amount of time. What advice can I give a customer who has been locked out and the restriction (punishment) is lasting well beyond the 30 minutes that I have set it to?
They were locked out while away over the holidays and are now back at their home computer and still get the locked out error code. I’ve manually un-restricted them, but can you give some tips on what they can do or check to avoid this in future?