Purchased Pro version but can't download.

Hi, I just purchased the pro version however when I click on the link at http://www.s2member.com/pro/ to donwload the zip file, it tells me I need to log in first. When I log in, it takes me to My Account and says I’m still a Free Subscriber and I haven’t made a purchase yet. I have waited about 45 mins and still nothing.

I have received my receipt from PayPal from WebSharks Inc to say that I have made the purchase.

Can someone help?

Thanks

Nathan

• This topic was modified 3 years, 11 months ago by  Nathan Franklin.
• This topic was modified 3 years, 11 months ago by  Nathan Franklin.
• This topic was modified 3 years, 11 months ago by  Eduan. Reason: Moved to the customer support forum

Hello Nathan,

It appears that s2Member/WordPress recognizes you as a paid member now. Can you download the pro files now?

– Eduan

Thanks for your inquiry. ~ We appreciate your patience :-)

It looks like our accounting dept. has already assisted you. However, if you continue to have problems, please let us know. To download s2Member® Pro, please visit your “My Account” page here at s2Member.com. Download links are provided on that page of your Paid Customer Account.