Purchased unlimited and nothing to download

I tried logging out and in several times, but no luck – it says I’m a free member although the charge went through.

Hopefully I won’t need to wait too long….or wait for some manual intervention.

It’s been 1.5 hrs…what happened to instant downloads?

Hi Rob.

I don’t know what happened in your case, which is not what normally would happen to a user after the purchase. Were you logged in to your account when you paid the license? If you weren’t, that’d explain why your account wasn’t upgraded.

I’m contacting Elizabeth to look into this to sort out your access. Is your email address here the same one you paid with in PayPal? If not, could you contact the s2Member email address you got a confirmation email from after purchase?

Thanks. :)

Rob, I looked at your profile and think I found what the problem was. Could you check now if you can now access the downloads after the change I made? http://www.s2member.com/account/

I hope it helps. :)