This topic contains 6 replies, has 3 voices. Last updated by Jason (Lead Developer) 4 years, 6 months ago.
|Posted: Saturday Jun 16th, 2012 at 5:22 pm #16693|
This issue has persisted since we publicly launched in February. A fairly high percentage of our customers contacting us are reporting that attempting to purchase one of our options- fails without any sign as to why. The button to submit info is clicked – but gives no response at all.
Some have been asked to try again in a few days.. and the same occurs until we create the sale for them manually from our end by phone. : /
Our customer service team has repeatedly ask to find a solution – as the # of complaints grows with lack of phone/man power to tend to it. There have been consistent successful sales in this time as well.
Any ideas what might be causing this conflict? Or where to try troubleshooting again? e use only the PaypalPro gateway buttons, 3 options: monthly sub, 6months and full year.