Questions before we can buy

Hello,

In an attempt to answer our pre sales questions before buying s2pro, we have installed your free version. However we can not figure out the answers to the following questions.

1. Our sales page is an html page and not on wordpress. Can the paypal button generated by S2 or in Paypal be used outside the wordpress site on our sales page?

If yes, how? We have tried using your free version, it does not work.
If not, is it easily doable with some customization? How?

2. We want to automatically keep track of ex subscribers. S2 cancels when a subscriber cancels, but does not keep track of the ex subscriber. This is needed for marketing to ex subscribers.

How can this be accomplished?

One work around is to demote the subscriber. However, when an ex subscriber comes back to resubscribe, he is not able to subscribe through paypal because his email is already in s2. Therefore this workaround does not work.

If it is not a standard feature to keep track of ex subscribers, can this be easily accomplished with customization? How?

3.When a subsciber cancels, we want him to automatically receive an email asking for reason for cancellation.

Can this be done?

If it is not a standard feature , can this be easily accomplished with customization? How?

4. We offer a trial that is limited to only one time. If a subscriber registers for the trial and they have previously taken a trial, we do not want him to have access to the site and send him an email asking him to subscribe from a NO TRIAL Link.

Can this be done?

If it is not a standard feature , can this be easily accomplished with customization? How?

5. Do you offer customization? If yes, what is the cost for what we want?

If no, what dollar amount we should resonable expect to pay someone to do the foregoing customizaions? Is there someone you recommend?

6. Please comment on compatibility of customization specified here with future upgrades.

7. Is phone support available for extra fee? If no, what is the typical time to get an answer?

• This topic was modified 4 years, 5 months ago by  s2presale.

Please reply.

Hi there.

1. Our sales page is an html page and not on wordpress. Can the paypal button generated by S2 or in Paypal be used outside the wordpress site on our sales page?

If yes, how? We have tried using your free version, it does not work.
If not, is it easily doable with some customization? How?

Shortcodes only work inside WordPress, but in an HTML page outside WordPress you can use a button created over at PayPal, integrated with s2Member so that it works to give the user the access he’s paying for. Knowledge Base » Using PayPal created buttons

2. We want to automatically keep track of ex subscribers. S2 cancels when a subscriber cancels, but does not keep track of the ex subscriber. This is needed for marketing to ex subscribers.

How can this be accomplished?

One work around is to demote the subscriber. However, when an ex subscriber comes back to resubscribe, he is not able to subscribe through paypal because his email is already in s2. Therefore this workaround does not work.

If it is not a standard feature to keep track of ex subscribers, can this be easily accomplished with customization? How?

Right, the user can be demoted to s2Member Level 0 (WP’s Subscriber role). If you don’t let free users register, then you’ll know that all users at that level were paying users before.

Demoted users can upgrade to the paying level again without needing to create a new account, as long as they click the PayPal upgrade button (generated with the shortcode for it in a WP page/post) while they’re logged in to their account. [hilite path]Dashboard -› s2Member® -› PayPal® Buttons -› Membership Level # Buttons[/hilite]

3.When a subsciber cancels, we want him to automatically receive an email asking for reason for cancellation.

Can this be done?

If it is not a standard feature , can this be easily accomplished with customization? How?

You could use the Cancellation Notification to run a script that will email the user. [hilite path]Dashboard -› s2Member® -› API / Notifications -› Cancellation Notifications[/hilite]

4. We offer a trial that is limited to only one time. If a subscriber registers for the trial and they have previously taken a trial, we do not want him to have access to the site and send him an email asking him to subscribe from a NO TRIAL Link.

Can this be done?

If it is not a standard feature , can this be easily accomplished with customization? How?

Well, if you use a special button for demoted users, you can make that one not have the trial option. He can get around that limitation simply logging out and using the regular button for new customers, but then he’ll have to create a new account with another email address.

To avoid users abusing your trial, you’ll need to create some customization that keeps track of them. With cookies, for example, but they can still be removed from the browser or another browser could be used. You could also keep track by IP.

5. Do you offer customization? If yes, what is the cost for what we want?

If no, what dollar amount we should resonable expect to pay someone to do the foregoing customizaions? Is there someone you recommend?

No, we don’t give this service. We usually point to freelancer sites like jobs.wordpress.net, etc. I don’t know what they charge.

Here in the forums I know David Welch has done some jobs in the past, but I don’t know if he’s taking new ones.

6. Please comment on compatibility of customization specified here with future upgrades.

Future maintainance updates of s2Member should not be a problem with the above. In the future, when we release the new s2Member we’re currently developing, some updates may be needed on your customization, depending on what you have.

7. Is phone support available for extra fee? If no, what is the typical time to get an answer?

No, we don’t give phone support. We mostly answer questions in our Customers Forum within the first day they are made.

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I hope that helps. :)