Registration e-mail and password reset

This topic contains 3 replies, has 2 voices. Last updated by Cristián Lávaque 3 years, 7 months ago.

Topic Author	Topic
Posted: Saturday Jun 8th, 2013 at 5:52 am #51660
Simon Wilkinson Username: digitalark
HI I have had 2 customers now who have not received their registration e-mail not do they receive the password reset when trying to use the link. There has been no issue for all previous customers. The Mailchimp mail is being received without a problem. Regards Simon

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Author	Replies
Posted: Saturday Jun 8th, 2013 at 6:35 am #51669
Cristián Lávaque Username: Cristian
Those are emails sent by WordPress, not s2Member. Maybe something you added/changed/updated recently has caused the WordPress emails to fail. These may help: Knowledge Base » Common Troubleshooting Tips Knowledge Base » Troubleshooting Email Delivery Problems
Posted: Saturday Jun 8th, 2013 at 7:41 am #51670
Simon Wilkinson Username: digitalark
Thnks Christian I have not made any changes or updates. Would installing the SMTP plugin help? Thanks Simon
Posted: Sunday Jun 9th, 2013 at 4:33 am #51693
Cristián Lávaque Username: Cristian
Maybe. I’d really try the tips in the troubleshooting tips article first. Then, if those don’t help, I’d try the email delivery troubleshooting suggestions.

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