latest stable versions: v150827 (changelog)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Registration Link Email Not Sent

Home Forums Community Forum Registration Link Email Not Sent

This topic contains 9 replies, has 3 voices. Last updated by  Bruce 3 years, 8 months ago.

Topic Author Topic
Posted: Monday May 6th, 2013 at 3:41 pm #49281

I am not getting the emails containing the registration link, using ccbill. I followed the steps to verify email settings post on this forum. I have verified setting with ccbill and checked the server with the tool provided. I tried the steps that worked for other users on the first two pages of related topics to this post. The s2member logs show the emails being created.

Please advise me of any more advanced tests i can conduct or possible solutions to the registration link email not being sent/received.

List Of Topic Replies

Viewing 9 replies - 1 through 9 (of 9 total)
Author Replies
Author Replies
Posted: Tuesday May 7th, 2013 at 2:14 am #49350

Did you verify that they aren’t going to the spam folder?

You can try the server scanner script, it has a link at the top to test sending emails. Knowledge Base » s2Member® Server Scanner

Not sure if you tried these: Knowledge Base » Troubleshooting Email Delivery Problems

You can also try these: Knowledge Base » Common Troubleshooting Tips

Posted: Tuesday May 7th, 2013 at 9:02 am #49363

I have verified they are not going to spam
I have already used the the server scanner.
Tried all these steps as well » Troubleshooting Email Delivery Problems
Tried all these steps as well » Common Troubleshooting Tips

Posted: Thursday May 9th, 2013 at 11:15 am #49590

Please assign me a support representative i need to resolve this issue ASAP!

Posted: Thursday May 9th, 2013 at 6:33 pm #49619
Bruce
Username: Bruce
Staff Member

I have verified they are not going to spam
I have already used the the server scanner.
Tried all these steps as well » Troubleshooting Email Delivery Problems
Tried all these steps as well » Common Troubleshooting Tips

Thank you for your patience.

I need the following information from you:

  • Do you have logging enabled? If not, please enable that here, and send us a Dashboard login so we can take a look at your logs:

    Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration

  • Could you please post your shortcode that you’re using?
  • With your log files, can you please provide a Subscription ID that this has happened on so we can see a specific entry that we know this has happened on?
Posted: Thursday May 9th, 2013 at 8:23 pm #49645

[s2Member-Pro-ccBill-Button level=”1″ ccaps=”” desc=”Ripped Training Three Day Trial Membership / description and pricing details here.” cc=”USD” custom=”rippedtraining.com” ta=”2.99″ tp=”3″ tt=”D” ra=”9.99″ rp=”1″ rt=”M” rr=”1″ image=”default” output=”anchor” /]

Posted: Thursday May 9th, 2013 at 8:23 pm #49646

I sent login details via private message and logging is enabled.

Posted: Thursday May 9th, 2013 at 8:24 pm #49647

Subscription ID 0113126102000000229

Posted: Saturday May 11th, 2013 at 1:34 am #49723
Bruce
Username: Bruce
Staff Member

Details Received.

I’m taking a look now.

Posted: Saturday May 11th, 2013 at 1:42 am #49724
Bruce
Username: Bruce
Staff Member

Looking at your ccBill logs, it looks like your ccBill IPN setup is correct, but there seems to be something going on with your ClickBank PDT/RTN processing.

You’re getting this error:

0 => 'Unable to verify $_POST vars. This is most likely related to an invalid configuration of s2Member, or a problem with server compatibility.',

Can you try running the s2Member Server Scanner, please?

See: Knowledge Base » s2Member® Server Scanner

Viewing 9 replies - 1 through 9 (of 9 total)

This topic is closed to new replies. Topics with no replies for 2 weeks are closed automatically.

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Contacting s2Member: Please use our Support Center for bug reports, pre-sale questions & technical assistance.