Registration Not Allowedon some transactions?

Since the recent update to s2member, a significant percentage of my sales transactions are giving the “User registration is currently not allowed” message to users when they try to register. This site has been functioning for a very long time, and this seems to be a new issue. It certainly is not all transactions, just some.

Why is this now happening (yes – “all of a sudden”). I went for years without this problem.

Thank you for reporting this important issue.

Since the recent update to s2member, a significant percentage of my sales transactions are giving the “User registration is currently not allowed” message to users when they try to register. This site has been functioning for a very long time, and this seems to be a new issue. It certainly is not all transactions, just some.

Have you been able to recreate this issue in test transactions? If so, is it sporadic, or does one thing happen to set it off?

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Do you have logging enabled on your site? If so, could you please send those log files to us via Private Contact Form? Also, when you send your info please give us the go-ahead to run test transactions.

See: s2Member® » Private Contact Form

I do not have logging enabled – I will turn that on to see if that reveals anything.

I’m not sure what you mean by test transactions and how to set that up to make it easy for you to test.

I went through a phase last week where I had several reports in a row of the message (maybe 10% of the transactions for the week), but not for several days now. Most of the failed transactions were from Europe, I think.

I’m not sure what you mean by test transactions and how to set that up to make it easy for you to test.

We would simply set up a $0.01 Pro Form to test the transaction process on your site to see if we can recreate the issue ourself.

I do not see a Private Contact Form submission from you. Could you please update us on when you do send us this info?

Thank-you.