Reset IP Problem

This topic contains 3 replies, has 2 voices. Last updated by Eduan 3 years, 9 months ago.

Topic Author	Topic
Posted: Thursday Mar 14th, 2013 at 4:05 pm #44643
James Gilreath Username: gilreathjm
I manage a website for a client of mine and we have a user who paid us for a years subscription. He had too many IP logs so we reset it for him. However, when he tries to log in it shows the same error. On the admin side it shows that the IP reset. Anyone have an answer for this issue?

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Author	Replies
Posted: Sunday Mar 17th, 2013 at 8:37 pm #45013
Eduan Username: Eduan
Hello James, This is most probably caused by the setting under Dashboard -› s2Member® -› Restriction Options -› Unique IP Access Restrictions, what are the settings there? – Eduan
Posted: Monday Mar 18th, 2013 at 2:09 pm #45067
James Gilreath Username: gilreathjm
Hi Eduan. I have it set as allow up to 10 ip’s every 30 days and if limit exceeds punish for two weeks. I reset the IP restrictions however…would it still punish them?
Posted: Monday Mar 18th, 2013 at 9:18 pm #45097
Eduan Username: Eduan
If you reset the restrictions then the punishment would stop I believe. However in the future it will still happen. It only blocks your client correct? Could you check if he’s using a mobile device or a laptop when logging in? Some internet providers provide you with dynamic IPs, which change every time you use the internet, and so it’s not strange for this IP to kick in. – Eduan

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