Revisit: Upgrading user doesn't add MailChimp

I submitted the following support request in April. I sincerely apologize, because I got called away to a different project, and never followed up. I’d like to re-open the issue.

http://www.s2member.com/forums/topic/upgrading-user-doesnt-add-to-mailchimp/?qcAC=1#post-47249

In summary, and to answer Eduan’s original response:

1. ISSUE: If a user upgrades (from Level 0), they don’t get added to the mailing list and no log gets generated.
   • I’ve tested this with the “double-opt in” checkbox enabled and disabled.
   • I’d prefer to disable the double-opt in, because the mailing list is essential to our program.
2. WORKS: New users signups get properly added to the mailing list, and a log gets generated.
3. ISSUE: When adding or upgrading a user from wp-admin->Users, they don’t get added to the mailing list, and no log is generated.
4. WORKS: When deleting or downgrading a user from wp-admin->Users, they successfully get unsubscribed.

Jason, could you tell/show me what your settings are in this panel? [hilite path]Dashboard -› s2Member® -› API / List Servers -› Automate Unsubscribes/Opt-Outs[/hilite]

Thanks!

Thank you! I see the issue, now.

Since we have Subscriber Role Users who aren’t part of s2Member (customers and affiliates), we don’t assign Level 0 members to a mailing list. When I changed “Also Process List Transitions Automatically?” to “Yes (always automatically transition, even if NOT removed from a previous list)”, it started working as I expected.

I was assuming this setting was to override, in case of errors removing from lists. I didn’t understand it to mean that if someone wasn’t assigned to a list, they wouldn’t get transitioned.

Once I changed the setting and upgraded my test user, I immediately got my MailChimp confirmation email.

A note for your notes, when this setting is applied, the context Help for Users -> Edit User -> Allow List Transitioning second paragraph is incorrect.

You’ve configured s2Member with List Transitions enabled. By leaving this box checked, s2Member will Transition the User’s mailing list subscription(s) automatically. For example, if a Member is demoted from Level #2, down to Level #1; s2Member will add them to the Level #1 List(s) after it removes them from the Level #2 List(s).

However, the transition will ONLY occur, if s2Member IS able to successfully remove them from an existing List. In other words, if they are currently NOT subscribed to any List(s), s2Member will NOT transition them to any new Lists (intended behavior).

Thanks for the update. Glad you got it working.

A note for your notes, when this setting is applied, the context Help for Users -> Edit User -> Allow List Transitioning second paragraph is incorrect.

I’ll forward your reply to our developer so he can take a look.