ROLE LEVELS ARE NOT CHANGING

Hi,

We have been using S2Member Pro and its Authorize.net payment module. We want a user currently subscriber become a S2member_level1 or s2member_level2 using two Level 1 and Level 2 payment forms respectively provided by s2member Authorise.net module.

Payment process works fine, Sandbox/Test account confirms the payments, emails are revived, log has the payment status “SUCCESS” and site also displayes the successfull payment message but user “ROLE IS NOT GETTING CHANGED” . We tried forums and internet to find out the possible issue but no success so far.

Can you please have a look into this and guide us toward a proper place of end point where we should be able to fix the issue.

Thanks

Thank you for reporting this important issue.

And thank you for your patience.

Payment process works fine, Sandbox/Test account confirms the payments, emails are revived, log has the payment status “SUCCESS” and site also displayes the successfull payment message but user “ROLE IS NOT GETTING CHANGED” .

It sounds to me like you’re receiving PayPal PDT/Return data, but not PayPal IPN data. You said you’re receiving log entries, is there a log file called paypal-ipn.log? If so, is it showing any errors? If it doesn’t exist, or is showing errors you should take a look at your PayPal IPN integration:

Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration

If it seems fine, let us know and send us a Dashboard Login via Private Contact Form so we can take a look, please:

s2Member® » Private Contact Form

Thanks for the reply, We are not using Paypal. We are using AUTHORIZE.NET.

Thanks for your patience over the weekend.

Thanks for the reply, We are not using Paypal. We are using AUTHORIZE.NET.

Okay well there should still be a paypal-ipn.log file. If there is not then you should ensure that you have everything set up as described here:

Dashboard -› s2Member® -› Authorize.Net® Options -› SP/IPN Integration

We have a little more specific scenario here where we are facing a problem.

– We already have setup Roles and permissions on the backend. We have three roles, free, basic and premium (level 0, level1, level2)
– We also have already applied permissions on certain content areas in front end where only user with certain level/role are able to access it.
– After register, confirmation and login we are asking our user to select one of the three packages above.
– There is no payment on free package which is also default but for other two users have to pay certain amount X via Authorize.net.
– For payment we have used Authorize.net payment Pro-Forms available in s2member in front end, (Authorize.Net® Forms For Level #1 Access and Authorize.Net® Forms For Level #2 Access) for two packages respectively.
– User selects one of the package and is directed to that form where he fills it up and completes the payment process.
– Authorize.net payment using s2member is processing fine, user from above front end forms is able to complete the payment.
– User receives Payment confirmation message on our website page, a confirmation email and merchant also receive a payment receiving email.
– We also checked log and there is no error but a payment SUCCESS message in it, so it means payment process is working as supposed to be.
– Also Authorize.net sandbox/test account has SP/IPN integration done as well.

– Now once the payment is confirmed we believe the role of the user which was currently Free/Level0 should change to Level1 or level2 depending upon which form user have used automatically once the payment process is complete.
– But s2member is not changing the user role who has completed the payment.

– So are we doing something wrong here or is there some other way of doing it? Or is there something missing in the process.
– We will need a little guidance in the right path or option that we should use to get this done.