s2Member > Mailchimp stopped working

Since setting up s2Member, our link to Mailchimp has stopped working. Specifically when we add a member to s2Member that member is no longer showing up in Mailchimp even though API checks out. The only change we’ve made is to update our version of s2Member.

(I’m working as part of a team and am not sure of Mailchimp end of things but can make suggestions to team member.)

Did you test creating an account in WordPress the way a user would, to see if you were added to MailChimp? Do you get the subscription confirmation email? Did you confirm the subscription and do you still not show up in the MC list?

Have you verified that your s2Member-MailChimp integration is still configured correctly? [hilite path]Dashboard -› s2Member® -› API / List Servers -› MailChimp®[/hilite]

Do you have logging enabled? What does the MailChimp log say? [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]

Could you try these? Knowledge Base » Common Troubleshooting Tips

Thanks Cristian – I’ll pass this along to our Mailchimp guy. I know that
we did the following:

> Did you test creating an account in WordPress the way a user would, to see if you were added to MailChimp?

But did not get the subscription confirmation email.

We also checked our API and checked it against our MailChimp account and it was fine

I checked out Log Files and they were disabled. But I have enabled it now. Shall I add another test user?

Thx!

Yes, please. With logging enabled, run your tests and see what gets logged there.

Did you try these? Knowledge Base » Common Troubleshooting Tips

Thanks – I had tried testing the plugins, but did it again and found the problem!

Great! Thanks for the update. :)

What was it?

It was the evil plugins of course! Thanks so much for all your prompt replies, it has made using s2member worthwhile.

lol cool :)

What plugin was it? Just curious.