|Posted: Sunday Sep 23rd, 2012 at 11:25 am #26190|
Can you help me with an s2Member Pro purchase, refund question?
I purchased s2Member less than 30 days ago.
I’ve read the policy and I would like to know if I qualify for a refund.
I can install the product but I realize now that I need to pay a PHP/MySQL programmer to understand how to use s2Member.
I’m a WordPress user not a WordPress, PHP, MySQL programmer. I purchase plugins to accomplish tasks, not to find more work to do to use the plugin. s2Member, as a product, requires much more knowledge than the everyday WordPress site owner has.
This is one of the few plugins I’ve used in WordPress where I need to live in the customer support forum to find answers to understand how to use the plugin.
I’ve invested many hours in the video series and many hours in the forums and on Google.
s2member has exhausted me and using it consumes too much of my time every day.
Can you please contact me regarding refunding this purchase.
Thank you for your consideration.
Customer Service / Refund Policy
REFUND POLICY / DIGITAL GOODS
Since s2Member® is offering non-tangible, irrevocable, digital goods; we generally do NOT issue refunds. During checkout, upon clicking the “Submit” button, your purchase is charged to the credit/debit card that you supplied. All sales are final. You cannot cancel a purchase or receive a refund for a purchase. Please test the free version of our products before purchasing.
However, we will consider a refund within the first 30 days of your purchase, if you are unable to install a Product. Or, if the Product fails to perform basic functions, as designed. And, you HAVE already worked with, and followed all advice presented by our support team, in an effort to resolve these issues. Any refunds that are processed, will be granted at the sole discretion of s2Member®. No refunds will be given after 30 days from the initial purchase whatsoever. By purchasing a Product at s2Member.com, you agree to the terms of our Refund Policy. You cannot cancel a purchase or receive a refund for a purchase.
- s2Member® Products