Site reverted to defaults

Scary, we went live today and had hundreds of people sign up. For some reason many of our s2member settings reverted back to defaults. Has this happened before? How does this happen? How do I prevent it from happening again.

Thanks,
John

I just noticed my Authorize.Net gateway options are gone too!! I still see s2member PRO information.

Help?!!?

• This topic was modified 4 years, 2 months ago by  John Taylor.

Hi John.

I can think of these possibilities:

– Deactivation Safeguards was disabled (is enabled by default), and you updated s2Member (WordPress deactivates the plugin to update it). [hilite path]Dashboard -› s2Member® -› General Options -› Deactivation Safeguards[/hilite]

– You restored a backup of your s2Member Options that didn’t have settings you added after creating it. [hilite path]Dashboard -› s2Member® -› Import/Export -› s2Member® Options[/hilite]

– You restored a backup of your site that was missing those settings you see gone now.

– Or maybe your server went back to an older copy of the site for some reason. Very unlikely, but would be a way to explain what you said.

I’m inclined to thing it’s the first one, unless you didn’t lose everything, only part of your settings, in which case it’d be something else, because when the safeguards are disabled and you deactivate s2Member, all data’s removed (like a full uninstall).