Subscribers getting deleted…not sure why?

This topic contains 2 replies, has 3 voices. Last updated by Cristián Lávaque 3 years, 10 months ago.

Topic Author	Topic
Posted: Thursday Mar 7th, 2013 at 11:17 am #43963
Rena Hearn Username: renahearn
Just this morning I have had 3 subscribers report that when they tried to login it said their email wasn’t registered. These are LONG TIME customers that have not had any change in their payments statuses. I have users demoted to level 0 of their payment fails…not deleted! Why?

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Posted: Thursday Mar 7th, 2013 at 6:01 pm #44006
Eduan Username: Eduan
Hello Rena, I don’t understand the problem I’m afraid. :/ The users can no longer login? Did it give them an error that the email was already used? Could you please clarify? Thanks! – Eduan
Posted: Saturday Mar 9th, 2013 at 8:49 pm #44174
Cristián Lávaque Username: Cristian
Hi Rena. So you mean that those users had their account deleted and when they tried to login, or probably when they tried recover their password after not being able to login, they got the error about the email address not being in use? I have users demoted to level 0 of their payment fails…not deleted! You are referring to the Auto EOT Behavior setting? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior[/hilite] Could you please submit your site info so I take a look at this and the logs? Please include the subscr ID of these users with the problem so I can find them in the log. s2Member® » Private Contact Form Let me know when you sent it. Thanks!

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