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Subscriptions Charged after Man. Level Change

Home Forums Community Forum Subscriptions Charged after Man. Level Change

This topic contains 2 replies, has 2 voices. Last updated by  Grace Solivan 3 years, 11 months ago.

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Posted: Saturday Feb 2nd, 2013 at 7:55 pm #40515

Hi,

We offer monthly subscriptions-recurring, as well as 6month non recurring and yearly non recurring. No purchase is refundable.

When we ban a user from our community – we change them to Banned level, set their account status to 3 in WP, and remove their Authnet payment ID from their fields – and move that to the info field for reference. .

Recently the problem we are having: Authnet continues to charge monthly fees even AFTER the banned user’s info has been removed from the appropriate fields. HOW do we stop Authnet from pulling those recurring payments for our banned users???

(For about a year we had been using Paypal – and never had this problem._

-grace

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Posted: Sunday Feb 3rd, 2013 at 5:52 am #40544
Bruce
Username: Bruce
Staff Member

Thank-you for your inquiry.

When we ban a user from our community – we change them to Banned level, set their account status to 3 in WP, and remove their Authnet payment ID from their fields – and move that to the info field for reference.

s2Member’s integrations with Authorize.Net, and all of s2Member’s supported payment gateways, are one-way integrations, meaning that changes that are made from the Payment Gateway are reported to s2Member, and s2Member uses this information. However, changes made manually to users on your site are not reflected to your Payment Gateway.

This means that if a user is paying for a subscription to your site and you remove their Paid Subscription ID from their profile, the user will still be billed unless you cancel the subscription through PayPal (or whatever PayPal Gateway you’re using).

Recently the problem we are having: Authnet continues to charge monthly fees even AFTER the banned user’s info has been removed from the appropriate fields. HOW do we stop Authnet from pulling those recurring payments for our banned users???

To stop an Authorize.net subscription from recurring, you will need to stop the subscription manually after deactivating the user’s account using the details here:

http://support.authorize.net/authkb/index?page=content&id=A656&actp=LIST


(For about a year we had been using Paypal – and never had this problem._

I am unsure how this could be the case. s2Member does not integrate this way with any of it’s supported payment gateways. Removing the user’s Paid Subscription ID will never stop recurring billing. Perhaps you simply never banned a user that signed up through recurring billing? You mentioned that you had multiple plans available on your site. Buy Now transactions would not require a cancellation of a Recurring Billing Profile, because a Recurring Billing Profile is not created for Buy Now transactions.

Please let us know if problems persist. :-)

Posted: Sunday Feb 3rd, 2013 at 8:51 am #40550

Hi Bruce,

Thank yo uso much for this clarification!

This past year we have banned over 200 members while using Paypal. : / and altough we DID direct those users to use the cancellation for provided on our site – many did not do as instructed. At billing, though, it seemed Paypal billing searched to match the appropriate ID – and when no match was found – those billings failed. (so banned users were not charged any further.)

Call me crazy, but i had not had to manually edit them (beyond moving their IDs) until the changeover to Authorize.net.

Will inform my team on the correct process now!

-grace

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