Two Issues with Pro

Hi, and thanks in advance for any help you can offer. I have a question and two significant issues I
need help with. I have recently started helping support a site that has S2member Pro. The original
developer is unreachable, so I’m trying to figure out how to retrieve registration information for
this website so I can login to to the Pro support area. Any way you can help me with that? That’s
the easy item :-)

The two significant issues are as follows:

1. The site periodically crashes and gives a timeout error. These error messages vary slightly, but
they all have the following header “Fatal Error: Maximum Execution Time of 30 Seconds Exceeded
in…(path)” Then it gives a list of what was executed immediately preceeding the crash, and the
last item (or several items) is either “ws_plugin_s2member_pro_classes_scan_dirs_r” or
“include_once…classesgateways.inc.php” . The CPU gets pegged to 100%, the whole site crashes, and it takes half an hour or so to restart everything. I can post screenshots of the errors here if that
would be helpful. A couple important pieces of information about our site: the site runs in a WAMP
stack on a Windows server. Also, the site crashes when a lot of people login within a short period
of time (usually around 9:30 in the morning). By “a lot of people,” I mean it’s probably in the
range of 50 or so, though sometimes as much as 150, on the far end of the spectrum.

2. The second issue is that the EOT feature doesn’t seem to be working. When someone cancels payment in Paypal nothing happens on the site/in S2member — no demotion. One thing I have noticed is that some users get a paid subscriber ID, others do not. However, this does not seem to effect whether or not their account is disabled when payment is terminated.

Of these two, the first is definitely of greater concern. Please let me know what other information I need to provide to fix these issues. Thanks for your help!

Jordan

Hi there. We’ve contacted you via email in an attempt to assist with this.
~ Let’s continue this conversation via email please. Thank you :-)