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Updating Billing Info for Declined / Suspende

Home Forums Community Forum Updating Billing Info for Declined / Suspende

This topic contains 1 reply, has 2 voices. Last updated by  Zechariah Stover 3 years, 3 months ago.

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Posted: Tuesday Sep 24th, 2013 at 4:03 pm #59818

What would be the best way to allow subscribers back into their paid accounts if in fact a payment was declined, they were demoted.

For example, we have a member who’s card was declined and was demoted to free subscriber. She realized this and now wants to update her billing info and proceed back in the paid member level.

Is there an easy way for her to update her billing info and have it charge and let her pick back up as a paid member? The update billing form is in the paid member area and if she were to sign up again then she would log in and be routed to the free trial sign up page….

What would the best solution be to this problem? Our processor is Auth.net…

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Posted: Tuesday Sep 24th, 2013 at 4:37 pm #59823

Create a page on your site that is visible to “Subscribers” (members who have been demoted) and add a Billing Modifications Form to it to get them back to being a paying member:
Dashboard -> s2Member -> PayPal Pro-Forms -> Billing Modifications Forms
or
Dashboard -> s2Member -> PayPal Buttons -> Subscr Modifications Buttons

You actually probably want to place the Modifications Form on the page that your users automatically get routed to when they log in. Use Shortcode Conditionals to only display it for users that have been demoted:
Dashboard -> s2Member -> API/Scripting -> Simple/Shortcode Conditionals

It would look something like this:

[s2If current_user_is(s2member_level0)]
    [s2Member-Pro-PayPal-Form modify="1" level="2" ccaps="" desc="$20 USD / Monthly (recurring charge, for ongoing access)" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="pursuitathleticperformance.com" ta="0" tp="0" tt="D" ra="20" rp="1" rt="M" rr="1" rrt="" rra="2" accept="paypal,visa,mastercard,amex,discover,maestro,solo" accept_via_paypal="paypal" coupon="" accept_coupons="0" default_country_code="" captcha="0" /]
[/s2If]
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