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Upgrade – Email already in use…

Home Forums Community Forum Upgrade – Email already in use…

This topic contains 1 reply, has 2 voices. Last updated by  Bruce 3 years, 8 months ago.

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Posted: Thursday Apr 18th, 2013 at 4:25 pm #47800

Hello,
I’ve looked through some of the other postings on this topic and havn’t really seamed to find an answer. We are getting quite a number of people who when they try to upgrade their account (meaning upgrade to the next level of access), they are unable to do so because the system tells them that their “Email is already in use”. So there is no way they can upgrade to become a premium member. What’s causing this??

Here is the Form Shortcode I am using for the upgrade…

[s2Member-Pro-PayPal-Form modify="1" level="2" ccaps="" desc="30 Days free - then $99 / Year" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="insidemusicmedia.com" ta="0" tp="30" tt="D" ra="99.00" rp="1" rt="Y" rr="1" rrt="" rra="2" accept="paypal,visa,mastercard,amex,discover,maestro,solo" accept_via_paypal="paypal" coupon="" accept_coupons="0" default_country_code="" captcha="0" /]

Please advise on why this woud be happening. Thank You

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Posted: Thursday Apr 18th, 2013 at 11:53 pm #47853
Bruce
Username: Bruce
Staff Member

We are getting quite a number of people who when they try to upgrade their account (meaning upgrade to the next level of access), they are unable to do so because the system tells them that their “Email is already in use”.

s2Member should only throw this error when a User that’s logged in (or previously registered) tries to sign up through a regular Pro Form with the same email address as they did previously.

If a logged-in User sees the Shortcode you posted, they should be able to modify their subscription to allow them to upgrade with no issue. Is this not happening correctly? If it’s not we’ll need to take a look at your installation. You can send your Dashboard login here:

s2Member® » Private Contact Form

Let us know if/when you send that information so we can take a look.

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