Users subscribed as "Subscribers", not Level1

Hello …

I’ve set up a PayPal button to have new subscribers sign up as s2M Level 1 users. But once they pay and register their username and password, they’re signed up as subscribers instead of Level 1 members. Therefore, they’re blocked from seeing the Level 1 premium content after they’ve logged in. I only really have one level of membership (either members or not), so I tried generating a level 2 button instead, but it gave me the same problem.

Here’s the shortcode generated for the PayPal button:

[s2Member-PayPal-Button level="2" ccaps="" desc="RISE Above one-year membership" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="riseaboveindiana.com" ta="0" tp="0" tt="D" ra="15" rp="1" rt="Y" rr="0" rrt="" rra="1" image="default" output="button" /]

Am I doing something wrong or do I possibly have something set up wrong? Let me know what you think!

Thanks … Matt

Hi Matt.

Could you show us your logs, please? s2Member® » Private Contact Form

If you don’t have any, please enable logging and run a test transaction so it gets logged and then send them, please. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]

Thanks!

That figures … I struggled with this and tried several different ideas and now that I’ve sent a help request about it, it’s working. Isn’t that the way??? :)

Thanks, Cristian, for checking in on my question on the weekend, and if I have any other trouble, I’ll let you know!

Matt

lol, that’s happened to me too! I know what you mean. :)

It’s good it’s working now. Keep logging enabled in case it happens again, and then we’ll have entries we can use to diagnose what the problem may be.