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About: Vince DiPasquale

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Member status not updated after payment

By:  Dimitrios Vasileiou in: Community Forum

voices: 3
replies: 7

3 years, 11 months ago  Jason (Lead Developer)

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My Latest Replies (From Various Topics)

Viewing 7 replies - 1 through 7 (of 7 total)
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Posted: Tuesday Feb 19th, 2013 at 1:39 pm #42499
Vince DiPasquale
Username: faderpro

Jason,
I logged into my dashboard and do not see the path you listed (Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration)

Also, what you are asking me to do is not clear? Enable logging, then wait to get a live sale, then let you know? I’m sorry, but this has been weeks where users who purchase do not automatically get upgraded and this support forum method seems vastly inefficient. Could we approach this via email as it would make a lot more sense to have a conversation about our specific issues. We are paid users of your product. thanks.

Posted: Thursday Feb 7th, 2013 at 9:34 pm #41155
Vince DiPasquale
Username: faderpro

Ok, so if I am still having issues, what do you suggest? Really need some help getting to the bottom of my issue, which is not upgrading members to level 1 after paid? thanks
Posted: Thursday Feb 7th, 2013 at 8:08 pm #41133
Vince DiPasquale
Username: faderpro

Ok, good to know about Quick Cache. So any ideas about how I can once and for all stop the error of not automatically upgrading paid customers to Level I Access permissions? I am having to manually edit as people sign up? Please help as I have not found any help on this forum that applies to me?

thanks
Posted: Thursday Feb 7th, 2013 at 7:42 pm #41122
Vince DiPasquale
Username: faderpro

Hello, I am not using W3 Total Cache, but using “Quick Cache.” Is it a similar issue with that plug-in as well??

Posted: Thursday Feb 7th, 2013 at 7:41 pm #41121
Vince DiPasquale
Username: faderpro

Hello, I am not using w2 Total Cache, but using “Quick Cache.” Is it a similar issue with that plug-in as well??

Posted: Wednesday Feb 6th, 2013 at 6:04 pm #40937
Vince DiPasquale
Username: faderpro

I am having the exact same problem on my site. Please help?
Posted: Wednesday Feb 6th, 2013 at 6:02 pm #40936
Vince DiPasquale
Username: faderpro

Yes, we are having the same problem. Almost all of our new users PAY, then do not get upgraded to Memeber Level 1. We have had several people cancel, as they are frustrated not to receive immediate access to our restricted content.

I am very happy with the S2Member platform so far, but must admit, the support system is far to difficult to search through the forums when I need IMMEDIATE help with my specific problem. My customers cannot wait. I have searched the forums, but cannot find a simple solution to this.

I hope we can get some real help soon!

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