Benny Lewis

I imagined it wouldn’t be the culprit, but I added in the membership options page, and it didn’t change anything.
I don’t know why you aren’t seeing what I’m seeing – are you clicking the file link UNDER the embedded video? (Left not right click) Are you trying to download the English version of the product / audio book etc.?

I suggest you create a user with s2member level 3 access and try to log in as that, and you may see the problems I’m talking about. Everything working for admins is obviously not useful. I don’t need to contact any customers because I can see the problems myself when logged in as an s2member user and not as an admin.

Just so it’s clear, when I activate just a few plugins (doesn’t matter which ones) then the problem suddenly appears. These aren’t bells and whistles plugins, 90% of them are absolutely necessary, such as for displaying the paid video content, so I can’t leave them off.

The results of me disabling certain plugins is not consistent enough to suggest that the plugins are the problem, because immediately after performing the upgrade **with all plugins activated** everything worked! After I logged out and back in it suddenly wasn’t working again. There is something else causing the problems.

And I can’t tell you anything the other users have in problem. There’s no point because I am indeed getting problems myself too when logged in as a paid user, just inconsistently.

If I stand on one leg and jump, it starts working again. It’s too random. I’d really appreciate it if you could just have a look for yourself.

I sent a screenshot through the log in details interface, which was taken by the user himself, of the problems he is having with file access. Pretty much no file is working for him (and for others).

When I left click a link (and only left click), the error I get is:
AccessDeniedAccess Denied
(two different fonts, one after the other)

But if and when I see this is incredibly inconsistent. I’ve just updated s2member to the latest version again, and since I don’t have the PHP issue I clicked around and files that were previously giving me problems now aren’t. But there are STILL other problematic files! For example if you are logged in and try to download the English version of the product, it doesn’t work, but the video downloads via left click are now working for me, even though before they were only working via right click save as. As it happens right click-save-as DOES work for the current problematic files.

I went through that link you gave to investigate some of its tweaks, but the results for that English version of the file (or audio book etc.) are the same for me, even though other files download fine. My AWS settings have not been changed in any way over the last months, and this problem has only been occurring for a week or so.

I’m guessing that not all users are having the same issue, because I’m getting less emails than I should if it was down for everyone, but still enough to know that it’s not isolated to just one person.

Your thoughts appreciated. Try and log in to download those files I said and see if you get the same issue as me.

Now I have a FURTHER problem to add to the mix! In updating all plugins (including S2member) today, something has crashed Exec-PHP so the code I add to display the video (via another support ticket, the only way I could get it to work with my site was by using PHP) isn’t working any more!

I’ve had to put up a message in place of the secured download to apologise that my site is down, instead of welcoming them with the files they paid for :(

This is unrelated to the original problem of the secure access not working. That has been the case for 2 days: this PHP problem came about from updating all plugins on my site today.

• This reply was modified 4 years, 7 months ago by  Benny Lewis.

Thanks for the reply. It just happened again a few hours ago, even though it DIDN’T happen several hours before that.

There is NO free trial period, and there is no “customer must wait for email confirmation” in either of the logs.

I have two logs: one is aweber-api.log, (all sales emails are added to my aweber list)

This shows the email of the person that has been added to the list, but the only reason they are on it is because I added them manually myself when the customer complained that they hadn’t received anything.

The other is paypal-ipn.log It confirms the payment.

Here is that log (private information edited out). I hope this helps you can see why this didn’t lead to immediate access to the log in page for the customer, although it confirms an email was sent.

Slow emails aren’t the issue, as I believe the site should simply redirect them to the page to fill in their log in information immediately after payment, so they shouldn’t HAVE to check their email. Hopefully something here helps.

If one of the admins wants to make a purchase on the site to check it out, I’ll refund the paypal payment immediately, this way you can see for yourself what happens.

PHP v5.3.5 :: WordPress® v3.3.1 :: s2Member® v120309 :: s2Member® Pro v120309
Memory 42.59 MB :: Real Memory 43.50 MB :: Peak Memory 42.73 MB :: Real Peak Memory 43.50 MB
speakfromday1.com/?s2member_paypal_notify=1
User-Agent: 
array (
  'mc_gross' => '87.00',
  'invoice' => 'XX',
  'protection_eligibility' => 'Ineligible',
  'payer_id' => 'XX',
  'tax' => 'XX',
  'payment_date' => '11:21:43 Mar 20, 2012 PDT',
  'payment_status' => 'Completed',
  'charset' => 'windows-1252',
  'first_name' => 'XX',
  'option_selection1' => 'speakfromday1.com',
  'option_selection2' => 'XX',
  'mc_fee' => '3.69',
  'notify_version' => '3.4',
  'custom' => 'speakfromday1.com',
  'payer_status' => 'verified',
  'business' => 'XX',
  'quantity' => '1',
  'verify_sign' => 'XX',
  'payer_email' => 'XX',
  'option_name1' => 'Originating Domain',
  'option_name2' => 'Customer IP Address',
  'txn_id' => 'XX',
  'payment_type' => 'instant',
  'last_name' => 'XX',
  'receiver_email' => 'XX',
  'payment_fee' => 'XX',
  'receiver_id' => 'XX',
  'txn_type' => 'web_accept',
  'item_name' => 'XX',
  'mc_currency' => 'USD',
  'item_number' => '2',
  'residence_country' => 'US',
  'handling_amount' => '0.00',
  'transaction_subject' => 'speakfromday1.com',
  'payment_gross' => '87.00',
  'shipping' => '0.00',
  'ipn_track_id' => 'XX',
  's2member_log' => 
  array (
    0 => 'IPN received on: Tue Mar 20, 2012 6:21:50 pm UTC',
    1 => 's2Member POST vars verified through a POST back to PayPal®.',
    2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.',
    3 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ).',
    4 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.',
    5 => 'Signup Confirmation Email sent to: "XX" <XX>.',
    6 => 'Storing Signup Tracking Codes into a Transient Queue. These will be processed on-site.',
    7 => 'Storing `payment` for Subscription via ( `web_accept` ).',
    8 => 'Creating an IPN response for `subscr_payment`. This will go into a Transient Queue; and be processed during registration.',
    9 => 'Storing IPN signup vars into a Transient Queue. These will be processed on registration.',
  ),
  'subscr_gateway' => 'paypal',
  'subscr_id' => 'XX',
  'eotper' => NULL,
  'ccaps' => NULL,
  'level' => '2',
  'ip' => 'XX',
  'period1' => '0 D',
  'mc_amount1' => '0.00',
  'period3' => '1 L',
  'mc_amount3' => '87.00',
  'initial_term' => '0 D',
  'initial' => '87.00',
  'regular' => '87.00',
  'regular_term' => '1 L',
  'recurring' => '0',
)

Thanks for the quick reply!
I went into this directory and only found one file: .htaccess
On opening it, the content only consisted of one discouraging sentence:
“deny from all”