Hello,
If the account has expired, it should have an Automatic EOT time. Edit the user’s profile and look for the Automatic EOT Time field. If there’s no date and there’s no note in the Administrative Notes filed indicating a demotion, then the account has not expired.
(Keep in mind if there’s a date in that field, the date may be a date/time in the future, meaning the account has been scheduled for EOT, but still has time remaining for access; see the note at Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior).
When an account expires, it will follow whatever rules you configured in Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior. If you have the Automatic EOT Behavior set to delete the account, then the account will be deleted and will no longer exist in s2Member.
However, if you set it to demote the users account to Free Subscriber, then their account will be demoted and a note will be added to their profile (see the Administrative Notes section when editing a user profile).