|Posted: Thursday Oct 25th, 2012 at 10:22 am #29643|
A member emailed us asking to cancel their new account.
However they do not have any s2Member Configuration & Profile Fields info (e.g. Paid Subscriber ID).
However again, in the log files they appear as a paid and approved member using s2Member and PayPal.
So we don’t know if we could manually cancel the membership by setting an Automatic EOT Time since there is no Paid Subscriber ID.
And because PayPal/Payflow is, well — PayPal/PayFlow, we need to use s2Member options to cancel a membership.
1. How do we cancel the membership inside of s2Member (can we set an Automatic EOT Time even though the member record doesn’t appear to s2Member as a Paid Subscriber)?
2. Can a member cancel using the s2Member Cancel page when they do not have a Paid Subscriber ID?
3. How does the member have s2Member, PayPal approved membership status and no Paid Subscriber ID?
4. Since s2Member can interact with payment gateways, a SUPER addition to the s2Member Pro admin world would be a button in paid user records, with an action that would tell s2Member to hook up with the payment provider, use the selected member’s record and cancel the membership onClick. A feature like this would be a handy addition to the back end Admin part of a website so that administrative personnel could complete these actions and not require admin as well as developers to coordinate to find these problems and attempt to cancel members working together, doubling the cost of cancelling a membership each time.
Below we see the member was approved and appears in log files: paypal-payflow-api.log and paypal-ipn.log, however in their user record there is no Paid Subscriber ID, or any other indication that they’re a paying member.
Here is an extract from one of the logs:
——– Output string/vars: ( Thu Oct 18, 2012 3:11:03 pm UTC ) ——–
- s2Member® Products