Authorize.net is not setting EOT – Take 2

My hosting provider is not FatCow but Media Temple.
Susanna

Susan, I looked at your log files and see the last entry in the paypal-ipn.log file shows the EOT as set:

[hilite pre_code]
PHP v5.3.5 :: WordPress® v3.3.2 :: s2Member® v120309 :: s2Member® Pro v120309
Memory 35.23 MB :: Real Memory 36.75 MB :: Peak Memory 35.78 MB :: Real Peak Memory 36.75 MB
www.************.com/?s2member_paypal_notify=1&s2member_paypal_proxy=authnet&s2member_paypal_proxy_use=pro-emails&s2member_paypal_proxy_verification=252579abb683f8b9a79d5d0a8bdba23c
User-Agent: WordPress/3.3.2; http://www.************.com
array (
'txn_type' => 'subscr_cancel',
'subscr_id' => '13081103',
'custom' => 'www.************.com',
'period1' => '0 D',
'period3' => '1 W',
'payer_email' => 'susrosario@************.com',
'first_name' => 'Susanna',
'last_name' => '*******',
'option_name1' => 'Referencing Customer ID',
'option_selection1' => '12997330',
'option_name2' => 'Customer IP Address',
'option_selection2' => '************',
'item_name' => '$0.01 USD / Weekly ( recurring charge, for ongoing access )',
'item_number' => '1',
'proxy_verified' => 'authnet',
's2member_log' =>
array (
0 => 'IPN received on: Wed May 9, 2012 6:53:34 pm UTC',
1 => 's2Member POST vars verified with a Proxy Key',
2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.',
3 => 's2Member `txn_type` identified as ( `subscr_cancel|recurring_payment_profile_cancel` ).',
4 => 'Auto-EOT Time for this account: Thu May 17, 2012 6:52 pm UTC',
),
'subscr_gateway' => 'authnet',
'ccaps' => NULL,
'level' => '1',
'ip' => '************',
's2member_paypal_proxy' => 'authnet',
's2member_paypal_proxy_use' => 'pro-emails',
's2member_paypal_proxy_verification' => '252579abb683f8b9a79d5d0a8bdba23c',
)
[/hilite]

What transaction was the one that you saw give you trouble last? What date/time does it have, or transaction id, something to find it in the logs, please. And what user is it so I look at his profile, please.

Thanks!

• This reply was modified 4 years, 7 months ago by  Cristián Lávaque.

@Alissa Glenn

Thanks for the follow-ups here.

The HTTP test file that I installed for you, is rather easy to reproduce. Please ask FatCow to attempt the following test… Open a connection to port 80 (i.e. any HTTP URL), from a PHP script that resides on the server itself. That is, test the connection to port 80, from a PHP script that actually resides on the server.

The issue that I found in my tests, was NOT that port 80 was closed completely. Instead, it seems there is a problem when the server itself (i.e. via a PHP script), attempts to connect to itself via an HTTP connection.

Here is an example script that will reproduce the issue.

<?php
file_get_contents("http://".$_SERVER&#091;"HTTP_HOST"&#093;."/");
?>

failed to open stream: Connection timed out

Thanks Jason – I’ll update here when I get a response.

Hi Cristian

It looks like it didn’t record it. But it should have been from my test yahoo.com email address performed on 5/21/12.

Thanks
Susanna

Also I just updated S2Member to the newest update Version 120517 + s2Member Pro v120517.
I tried to enter a new subscription to test cancellation and now I am not even able to add a subscription. I am receiving a “Error #30. The configuration with processor is invalid. Call Merchant Service Provider.” I do not know if it is Authorize.net side or if it was the new upgrade.

@Cristián (Support Rep)
Shouldn’t we be looking at the Authorize.net log and not the paypal log?

I believe the Error #30 is not related to s2member but to the merchant. We are contacting them to see what is going on. I will update this if that is not the case.

Shouldn’t we be looking at the Authorize.net log and not the paypal log?

s2Member originally only supported PayPal, and later when new gateways were added, a good part of the existing code for PayPal was used, leaving some of the logging to happen in PayPal logs. Near the top of the entry I quoted, in the URL, you’ll see this variable: [hilite mono]s2member_paypal_proxy=authnet[/hilite].

I believe the Error #30 is not related to s2member but to the merchant. We are contacting them to see what is going on. I will update this if that is not the case.

Cool.

I’m glad to report that this past test cancellation worked and the account . I did notice that this time when it worked that in admin, the edit user page had the “Automatic EOT Time:” set with the time and date that the account was going to expire. Hopefully that can help you with figuring out with whether the EOT is working sooner than later. I will continue to test to make sure the system remains stable.

Thank you!

Great! Thanks for the update. :)

Just a quick update – Still no progress from Fatcow. My assumption is they’ve figured out its their issue but don’t know how to fix it because they are non-responsive.

I’ll update here once I have information from them.

Thanks for the update, we’ll be looking forward to the next one. I hope they give you a solution soon. :)