Best way to refund paypal payment

I can’t find the correct answer to this but if I have a customer purchase an event on my site but then they want to cancel, is there a way to do that via the s2Member plugin or should i just do it via a paypal refund / reversal process?

I’m not using paypal pro, i’m not sure if that makes any difference but it seems like that’s all you’re ever really interested in talking about when it comes to paypal.

Thanks for your help

i can’t help but think that there must be other customers out there that are using paypal but not paypal pro so it won’t just be me that has this issue with the s2Member lack of support for standard paypal issues.

You need to refund the person from PayPal, customers can’t take their money back.

Hi Tom,

Thanks very much for your reply. During one of the s2Member video tutorials the lead developer says ‘s2Member will handle all of your refunds’ so i guess that was a false statement then? I have no problem using paypal to refund the customer but why does everything from s2Member keep saying that refunds are conducted seamlessly with paypal if it’s a straight forward paypal refund and s2Member has nothing to do with it?

I appreciate your assistance but i’m still confused as to what was advertised as to what is possible. perhaps its a paypal standard v paypal pro issues, as i’ve said before s2member obviously isn’t interested in cusomters using paypal standard.