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Customer being charged

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This topic contains 1 reply, has 2 voices. Last updated by  Raam Dev 4 years, 5 months ago.

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Posted: Sunday Aug 5th, 2012 at 2:47 pm #21187
Sherri Tenpenny
Username: tenpenny

We granted a customer 6 months free. But he has been charged for two months in a row via Paypal.

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Posted: Tuesday Aug 7th, 2012 at 1:26 am #21313
Raam Dev
Username: Raam
Staff Member

Hi Sherri,

Do you know what button he used to signup? It sounds like you may have configured/generated your PayPal button incorrectly within s2Member.

You can also login to your PayPal account and check the recurring payments dashboard to see what the recurring settings are for his subscription.
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