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double count downloads

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This topic contains 3 replies, has 2 voices. Last updated by  Cristián Lávaque 3 years, 8 months ago.

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Posted: Friday Apr 19th, 2013 at 6:29 pm #47899
JAMES HALL
Username: jhall_3rd

We get complaints from people almost daily about the double-count download thing (users click once on the download and it gets counted twice). Any update on this?

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Posted: Saturday Apr 20th, 2013 at 8:05 am #47988

Have you troubleshot this following these? Knowledge Base » Common Troubleshooting Tips

Could you give me a step by step to reproduce this in my installation? I want to make sure I understand what’s happening on your side. Thanks!

Posted: Thursday Apr 25th, 2013 at 11:46 am #48373
JAMES HALL
Username: jhall_3rd

…. I do mean to get back to you about this issue w/more details, it’s just that I’ve had to disable all download confirmation for the time being due to a conflict w/another plug-in. ~J

Posted: Friday Apr 26th, 2013 at 6:20 am #48462

Okay.

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