EOT Demotion not working

I have setup a 5 day trial period, I am using following shortcode

[[s2Member[Pro-PayPal-Form register="1" level="1" ccaps="" desc="For 5 Days Free Trial Signup now, it's Free!" custom="www.example.com" tp="5" tt="D" captcha="clean" /]]

I have upder Paypal Options Automatic EOT behavior set to handle through WP-Cron.

However, after 5 days, the members are not being demoted to Subscriber.

Hi Suhaib,

When setting a Free Registration form to a limited amount of time, the Automatic EOT Time should automatically be set on the users account. If you edit the user’s profile, is there a date set in the Automatic EOT Time field?

Raam,

Thaks for reply. Yes there is a date set in the Automatic EOT Time field. But, the user is not demoted after the date and time set in the Automatic EOT Time Field.

Suhaib, could you show us a screenshot of your EOT panel, please? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior[/hilite]

Thanks!

Cristian

Here is the screen capture of EOT panel

Looking forward to your suggestions.

Thanks

• This reply was modified 4 years, 4 months ago by  Suhaib Siddiqi.

Can you confirm that the user is signing up with Level 1 or higher? If the user is signing up at Level 0, then there won’t be a lower level to demote them to (Level 0 is the lowest level). You will only see someone get demoted if they signed up at Level 1 or higher.

Hi Raam

Yes, users are signing up with Level 1. They should be demoted to level 0 after EOT expirres, which is not happening. I have to manually change their level to level 0 from level 1.

It sounds like there might be a problem with your WP-Cron automatically processing the EOTs.

Let’s try this test: Try loading the following URL in your browser. It should force the EOT system to process any users whose accounts have an Automatic EOT Time in the past:

http://yoursite.com/?s2member_auto_eot_system_via_cron=1

After you load that URL (changing ‘yoursite.com’ to your site’s URL), check if the users who should’ve been demoted have been demoted.

Hi Raam

Yess that did work.

OK, so that means you’re having an issue with WP-Cron, the WordPress cron-functionality. I’m not sure what might be wrong with it, but you might want to consult with the WordPress.org Support Forums to see if they can offer any suggestions.

For now, I recommend manually creating your own Cron Job through your web host (most web hosts have a control panel where you can create a cron job). Simply change Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior -> “Yes ( but, I’ll run my own Cron Job )” and then follow the instructions in the paragraph above the drop-down box.

If WP Cron is failing, it may be another plugin causing it to fail. I’d look for the culprit deactivating the other plugins one by one and testing after each if the problem continues. To test you could probably have a test account, set it at Level 1 and give it an EOT time in the past to have it demoted quickly.

It seems to be a permssion issue. I setup a couple of test cron jobs, which gave error, “The You don’t have permission to access /wp-admin/tools.php”

I see. Could you fix the permission for that file? If not, you could contact your web host to help you with it.