Error #10002. – Member cancellation policy?

I’ve double-checked that I am using testing/sandbox credentials on my site and I am still receiving this error. Any help?

Also, I wondered if it is possible for s2members on my site (paid) to cancel their membership and be dropped down to a subscriber/free level without receiving a refund? My site has a no-refund policy, but people can cancel their membership or downgrade to a free membership at any time.

I’ve double-checked that I am using testing/sandbox credentials on my site and I am still receiving this error. Any help?

Try deleting all the settings in Dashboard -› s2Member® -› PayPal® Options -› Account Details and Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration, saving, and then re-adding the Sandbox details.

Also, I wondered if it is possible for s2members on my site (paid) to cancel their membership and be dropped down to a subscriber/free level without receiving a refund? My site has a no-refund policy, but people can cancel their membership or downgrade to a free membership at any time.

The s2Member cancellation forms (Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Cancellation Forms) do not provide refunds, so you can use those. Also, what happens when a user cancels will be determined by your configuration in Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior. If you want users to be demoted to Free Subscriber, you can specify that in there.