Error loading stream: ID not found on server

When I first setup S3/Cloudfront integration with JW player, the videos play on the site just fine. But after a couple of days after I tried playing the videos again, it’s returning the error message Error loading stream: ID not found. I didn’t change anything from the initial setup so I don’t know what went wrong. The download link works but the streaming of the videos doesn’t.

I have followed the step-by-step procedure (that’s why the videos worked on their first day). I think perhaps something expired (signature ID or whatever it is, I’m not sure with the term) and that’s causing the error to appear. I could provide access to the frontend as well as admin backend if necessary.

Thanks.

I have followed the step-by-step procedure (that’s why the videos worked on their first day). I think perhaps something expired (signature ID or whatever it is, I’m not sure with the term) and that’s causing the error to appear. I could provide access to the frontend as well as admin backend if necessary.

Can you post the code / shortcode that you’re using on this page?

Hi,

It’s working again now. I don’t know what happened but when I checked again after a couple of days, the videos are working again. This is the shortcode I’m using:

[s2Stream player="jwplayer-v6-rtmp-only" player_path="/jwplayer/jwplayer.js" player_width="900" player_height="506" file_download="IHTF.mp4" /]

Okay, thanks for the information.

That shortcode looks correct. If the problem comes back let us know and we’ll take a look.