Error. Please contact Support for assistance.

I have just updated from framework to S2member pro for “Paypal Pro Forms. i have configured it but continuosly getting the error message “Error. Please contact Support for assistance.”

Then i have explored your forum and found a file to check the server configuration, it show me “No issues. Your server configuration looks great!”. Here is the url of the file http://sugartracks.com/s2member_server_check.php

Here is the paypal log

PHP v5.3.13 :: WordPress® v3.3.2 :: s2Member® v120703 :: s2Member® Pro v120703
Memory 24.86 MB :: Real Memory 25.50 MB :: Peak Memory 24.92 MB :: Real Peak Memory 25.50 MB
sugartracks.com/billing?level=1&term_id=5&term_name=Pop
User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
——– Input vars: ( Tue Jul 10, 2012 5:06:50 pm UTC ) ——–
array (
‘METHOD’ => ‘CreateRecurringPaymentsProfile’,
‘EMAIL’ => ‘waleedahmed30@yahoo.com’,
‘FIRSTNAME’ => ‘waleed’,
‘LASTNAME’ => ‘sfsfs’,
‘SUBSCRIBERNAME’ => ‘waleed sfsfs’,
‘DESC’ => ‘Pop’,
‘PROFILEREFERENCE’ => ‘1344575210:1 M:1 M~sugartracks.com~1:5’,
‘CURRENCYCODE’ => ‘USD’,
‘AMT’ => ‘4.99’,
‘TAXAMT’ => ‘0.00’,
‘MAXFAILEDPAYMENTS’ => ‘2’,
‘AUTOBILLOUTAMT’ => ‘AddToNextBilling’,
‘PROFILESTARTDATE’ => ‘2012-08-10T00:00:00Z’,
‘BILLINGPERIOD’ => ‘Month’,
‘TOTALBILLINGCYCLES’ => ‘0’,
‘BILLINGFREQUENCY’ => ‘1’,
‘CREDITCARDTYPE’ => ‘Visa’,
‘ACCT’ => ‘************1111’,
‘EXPDATE’ => ‘062015’,
‘CVV2’ => ‘111’,
‘STREET’ => ‘asdfs’,
‘CITY’ => ‘asdfs’,
‘STATE’ => ‘asdfs’,
‘COUNTRYCODE’ => ‘US’,
‘ZIP’ => ‘84006’,
‘VERSION’ => ‘71.0’,
‘USER’ => ‘valeed_1341937955_biz_api1.hotmail.com’,
‘PWD’ => ‘1341937992’,
‘SIGNATURE’ => ‘AVvXkigxjzbmOR-iWuIyhL-bZYsKAnUikhileZb1v9TudTAdnFJh5s10’,
)
——– Output string/vars: ( Tue Jul 10, 2012 5:07:11 pm UTC ) ——–

array (
‘__error’ => ‘Error. Please contact Support for assistance.’,
)

Please guide me why i m getting this error again n again.

Waiting for your reply.

• This topic was modified 4 years, 6 months ago by  Patrick Enger.

Hi Patrick,

It looks like you’re trying to use the on-site credit card processing feature. Does your PayPal account have the PayPal Pro service enabled? PayPal Pro is required for on-site credit card processing and judging by the error message it sounds like the service isn’t active on your account. I recommend contacting PayPal to double-check with them.

You may also want to see Video » By PayPal®, Service Introductions (Highly Recommended).

Thanks for the response I will check it out.