This topic contains 3 replies, has 2 voices. Last updated by Bruce 3 years, 8 months ago.
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Posted: Sunday May 5th, 2013 at 12:30 pm #49241 | |
We just read Raam’s article in the knowledge base about resolving downloading issues. We’re not coding people, so this article is very advanced, but to the best of our ability we’ve checked our HTAccess file and it looks similar (the difference being there is a whole lot more verbage at the [E=s2member_file_download…. point than what’s shown in Raam’s article. The problem we are having is specific to a few devices. The majority of members can visit our site, log in, play back or download media files without any trouble. However, a few devices cannot. The odd thing is some of the other folks with similar devices can. So, for example, one gal with an iPod has no trouble; where as another can not download or stream. We’re not sure if the difference is a device setting’s issue, a browser issue, an HTACCESS issue, using the wrong player issue, or how to resolve it. We are fairly sure it is not user error, as some of the folks having the problem can stream/download audio files without problems on a computer, but not on their mobile or tablet–it seems to just hang up on them without producing any error message(s). Can I privately send the HTACCESS file to you to look over and see if the problem is in the code difference(s) between what is one the website article http://www.s2member.com/kb/resolving-problems-with-file-downloads/ and what’s in our installation folders? It occurs to me that the differences might simply be due to updates. I don’t know enough about coding to feel comfortable replacing the HTACCESS file(s) without knowing if they are up to date, etc. Also, what audio play(ers) work best with S2Member? We’d be willing to switch if another player would meet all of our member’s needs. I couldn’t find a specific recommendation, just a lot of chat about how to troubleshoot different players not working well with S2. |