About: swiss-cheese

Yes, for the vast majority of the people, the method of clicking on the download link works for them. However, there are a very few people who can’t get anything to happen after clicking on a link which is download protected by S2Member (pro). The first person uses an iPad. When she clicks on the download link nothing happens. She doesn’t receive any error messages, or a pop up box asking her if she wants to save the file or where, or the S2 message about this is download x of y, and her download doesn’t start on its own. So effectively it looks like nothing is happening. She thought to wait a while and see if that helped. It did not. Others with iPads aren’t reporting this issue. Likewise, a few people with Androids and Widows 8 cell phones cannot access the downloads. Does this sound like something which could be fixed by the “Gzip compression” discussed in http://www.s2member.com/kb/resolving-problems-with-file-downloads? What else can we try to help the few people who can’t access downloads?

Thanks Cristián. Yes, we do have logging enabled. I didn’t realize the log captured these attempts as I thought the problem could possibly be the communication between our website and PayPal wasn’t working correctly, since our custom checkout page isn’t displaying, but should be. However, when I check the log I can see the info is being sent to PayPal so that’s not it.

Per the log PayPal is returning this error message:
‘__error’ => ‘Error #11928. Invalid Argument. The email or merchant ID specified is invalid.’,

That doesn’t make any sense to me as the information is correctly displaying right in the log even and it verifies with the info in our PayPal account and in s2. Obviously the s2 return info is working or I wouldn’t have the log, correct? Anyway, I verified all of this info yesterday as well making sure the “User” PWD and “Signature” info all match correctly. I just verified it again today comparing the log values to the s2 value and the PayPal values.

There was one issue I wasn’t 100% certain about so I tested it both ways. Both tests failed. Our “signature” as listed in PayPal ends with a period as its final character. So it was difficult to tell from the display if the period was a part of the signature or not. So I tested the button with the period and without the period as the final character in the signature. Both tested methods failed and produced the same user-end error message/result. However, according to the log they produced different error messages.

With the period as the final character the error message is: ‘__error’ => ‘Error #11928. Invalid Argument. The email or merchant ID specified is invalid.’,

Without the period as the final character the error message is: ‘__error’ => ‘Error #10002. Security error. Security header is not valid.’

I’m not able to get a $0.01, $1.00 or any other test transaction amount to work byclicking on the PayPal recurring monthly subscription button (except Buy It Now) always produces the “The link you have used to enter PayPal system is invalid.” error message as soon as you type in your PayPal account email and password. So far none of the folks who want to sign up as members and also me myself cannot get past that point to approve the payment(s).

The rest of the items in the Common Troubleshooting document do not seem to be the issue in our case. I did recently update a few plugins so I can double check those updates didn’t cause a conflict–but I don’t think so as we’ve had the same problem all along (prior to the plugin updates) and it just doesn’t seem to be something we can find the solution to.

Thanks for your help. We appreciate it.

Thanks. The logs are new to me. I’m looking at the one entitled “paypal-ipn.log” (there is another entitled “paypal.rtn.log”) I searched for the email of the individual who told me the buttons were not working. Their email address didn’t come up in my search. What does that mean?

How do these log files work?
Do they over write each other? Or do the files contain all of the information since the date the log function was turned on?

Thanks. While watching a video on coding set up, I discovered the answer I was looking for–s2 assumes all WP roles higher than subscriber have access to all of your s2 level content. With the roles plugin it looks as if access to some of these are turned off but in fact via s2 they are turned on. Thanks for your help in clearing up the confusion how it works.

I’m sorry I don’t understand what you are asking me to do. Are you asking my to list the folders at the FTP or just what the plugins folder looks like inside? I’m not sure.

Also, I went through and set up a custom check out page in PayPal and included a securely stored image of my logo so the people using the check out will get 100% secure messages. I followed the instructions and did a test of the custom check out page via PayPal. It looks beautiful! Then I used copy-n-pasted the name I created for my new custom check out page into s2 right over where it used to say “paypal” (meaning the PayPal default look for the check out page) and double checked it was correct without any spaces or anything goofy happening during the copy-n-paste. I saved this and exited the dashboard to visit my site. I attempted check out. It works well but I have the standard (ugly) PayPal checkout page and not the beautiful custom page I created in PayPal. Is this because something is set up wrong between PayPal and s2? Is this due to the fact the s2pro version is not yet insalled/functioning properly?