PayPal s2 log location?

I’m confused about where to find the log of PayPal transactions. I believe I have the PayPal buttons and options set up correctly, yet when someone tried to use them (the first time), they report they get an “error message.” They didn’t say what error message it was but it seemed to them from their memory that it was on PayPal’s end. So that’s unclear to me if my site setup is not working or if this person’s PayPal account (or credit card) has an issue that is completely unrelated to the s2 install or set up. I did turn on the recommended setting to log events but I wasn’t able to find it. Can someone point me to the right place? Thanks.

You can find the logs in /wp-content/plugins/s2member-logs/. :)

You can ask the customer to take a screenshot of the error next time, or at least copy it and past it in the email he sends you.

Have you tried doing a transaction yourself to see if you could reproduce it? Are other customers checking out successfully?

Thanks. The logs are new to me. I’m looking at the one entitled “paypal-ipn.log” (there is another entitled “paypal.rtn.log”) I searched for the email of the individual who told me the buttons were not working. Their email address didn’t come up in my search. What does that mean?

How do these log files work?
Do they over write each other? Or do the files contain all of the information since the date the log function was turned on?

The separate logs log data related to different things, e.g.: IPN (instant payment notification), RTN (return), API (application program interface). They don’t overwrite each other, and entries are added since logging is enabled, and added at the end of the log as they happen.

The address the customer emailed you from may not match the one for his PayPal account. You can search the log for his name, for example, or ask him his PayPal email address to find his entries.