Help, ERROR!

Hi I just checked the logs and got

API Error Code: E00035
Error Code Text: The subscription cannot be found.
Description: The subscription ID for this request is not valid for this merchant.

What does this mean?

Does this “subscription” have to be setup at authorize.net? You just make the sub form on S2member correct?

‘response_reason_code’ => ‘E00035’,
‘response_code’ => ‘E00035’,
‘response_reason_text’ => ‘The subscription cannot be found.’,
‘response_text’ => ‘The subscription cannot be found.’,
‘subscription_status’ => ‘active’,
‘__error’ => ‘Error #E00035. The subscription cannot be found.’,

Please! Emergency

• This topic was modified 4 years, 10 months ago by  Hello.

Hi sorry to bump, just wondering if anyone can help since losing sales like this as we speak right now

Its authorize.net gateway and sales are getting stopped dead cold

There is virtually no info at all even at authorize.net and it just says “The subscription ID for this request is not valid for this merchant. ”

what subscription id for merchant?

there is login, transaction key, and hash. So im not sure what a “merchant subscription id” is and how its not valid

• This reply was modified 4 years, 10 months ago by  Hello.

Hello.

Could you please post the related log entries, x’ing out private info (e.g. email addresses)?
[hilite path]Dashboard -› s2Member® -› Authorize.Net® Options -› Account Details -› Logging[/hilite]

Are these new subscriptions you’re selling, or is the user already logged in and with a subscription which he’s trying to modify? Could you give more details about the situation that’s giving you that error?

Thanks!

Thank you Cristian! I spoke to authorize.net and they said this error means that you dont have something like ABM automatic billing but it’s not true cause we put an order in before. There customer was not registered or provide all info? maybe that is it for the error? Here is the log

PHP v5.2.17 :: WordPress® v3.3.1 :: s2Member® v120301 :: s2Member® Pro v120301
Memory 31.99 MB :: Real Memory 32.25 MB :: Peak Memory 32.14 MB :: Real Peak Memory 32.25 MB
www.domain.com/wp-cron.php?doing_wp_cron=1331203719
User-Agent: WordPress/3.3.1; http://www.domain.com
-------- Input vars: ( Thu Mar 8, 2012 10:48:40 am UTC ) --------
array (
  'x_method' => 'status',
  'x_subscription_id' => 'xxxxxxx',
  'x_login' => 'xxxxxxx',
  'x_tran_key' => 'xxxxxxx',
  'x_invoice_num' => '',
  'x_description' => '',
)
-------- Output string/vars: ( Thu Mar 8, 2012 10:48:40 am UTC ) --------
Error E00035 The subscription cannot be found.activeactive
array (
  'response_reason_code' => 'E00035',
  'response_code' => 'E00035',
  'response_reason_text' => 'The subscription cannot be found.',
  'response_text' => 'The subscription cannot be found.',
  'subscription_status' => 'active',
  '__error' => 'Error #E00035. The subscription cannot be found.',
)

PHP v5.2.17 :: WordPress® v3.3.1 :: s2Member® v120301 :: s2Member® Pro v120301
Memory 31.99 MB :: Real Memory 32.25 MB :: Peak Memory 32.14 MB :: Real Peak Memory 32.25 MB
www.domain.com/wp-cron.php?doing_wp_cron=1331203719
User-Agent: WordPress/3.3.1; http://www.domain.com
-------- Input vars: ( Thu Mar 8, 2012 10:48:40 am UTC ) --------
array (
  'x_method' => 'status',
  'x_subscription_id' => 'xxxxxxx',
  'x_login' => 'xxxxxxx',
  'x_tran_key' => 'xxxxxxx',
  'x_invoice_num' => '',
  'x_description' => '',
)
-------- Output string/vars: ( Thu Mar 8, 2012 10:48:40 am UTC ) --------
Error E00035 The subscription cannot be found.activeactive
array (
  'response_reason_code' => 'E00035',
  'response_code' => 'E00035',
  'response_reason_text' => 'The subscription cannot be found.',
  'response_text' => 'The subscription cannot be found.',
  'subscription_status' => 'active',
  '__error' => 'Error #E00035. The subscription cannot be found.',
)

• This reply was modified 4 years, 10 months ago by  Hello.
• This reply was modified 4 years, 10 months ago by  Eduan. Reason: Added the code tags

OK.

Could you show me the shortcode for the Auth.Net pro-form you’re using that gives you this error in the logs?

Is this a new subscription the user is creating with you or is it an existing one he had with this Auth.Net account you’re using?