How To Give A Paid Customer ACCESS

I REALLY WANT TO COMPLAIN ABOUT HOW HARD S2MEMBER IS – YET I’m so entrenched with it I must make it work.

Here’s my most recent issue (and BTW I have never received a solution from posting here in the support area)

Issue I’m having is; customer pays for a one off post, does not receive the custom link via email for access and then complains to me they did not get access to what they paid for.

Sometimes it works, some times it doesn’t; how do I give a person the customer link after they have paid???

VERY FRUSTRATING PLUGIN; TONS OF INFO – NON ADDRESSES ANY OF THE ISSUES I’VE EVER HAD.

I HAVE EVEN OFFERED TO PAY FOR HELP. NOTHING.

ANYONE THERE THAT CAN HELP??????

Hey,

Not sure what you are using to process payments, but this should be fairly simple.

Go to (your payment type [Paypal, Auth.net, etc]) Pro forms or buttons in the s2member menu, look for the section that says “Specific Post/Page Access Links”.

That should walk you through generating an access link that you can e-mail to the customer.

Example: I use Auth.net. So my steps would be to go to Auth.net Pro Forms -> Auth.net Specific Post/Page Access Links -> use the link generator -> copy/paste into an email to the customer.

Hope that makes sense. Let me know if you have any questions.

Dave

Hi Terry,

As David explained, if you need to generate access links, you can do that in Dashboard -› s2Member® -› PayPal® Pro Forms -› Specific Post/Page Access Links.