This topic contains 7 replies, has 2 voices. Last updated by Mike (Volunteer Moderator) 3 years, 5 months ago.
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Posted: Saturday Jul 27th, 2013 at 3:18 pm #54242 | |
I am having a similar problem many are having, but all of the solutions seem to specific to that persons setup… Basically from time to time I get members who upgrade, get a confirmation email that it went through but yet, almost immediately on the PayPal site, the profile is cancelled and their accounts are never charged. I’m in the dark about why these are happening and how to troubleshoot and correct the issues. In the latest instance, I contacted to user and asked them to resubmit (perhaps some of their info was wrong). But when they did it again, the same cancellation happened once more. Rather than reach out a 3rd time telling to the customer to keep trying, I’d rather be armed with something intelligible to suggest what might be happening. I have logs setup (both the paypal-api and the paypal-ipn) but I don’t know what to look for in terms of the problem. I’d also like an alternative to be able to process their transactions. I know paypal offers a virtual terminal where I can input the users information directly, but does that sync up with recurring billing and s2member? Side question: is there no verification that happens immediately when a customer tries to signup that could give them instant feedback saying their transaction didn’t go through? Lastly, I also get a quite a bit of “payment skipped” emails on a daily basis (3-5) from users who have made successful payments in the past and will continue to in the future. Are you aware of any “fix” for these scenarios? Googling “payment skipped” yields lots of people from many platforms that have this issue so I’m assuming its not in the hands of s2member. But maybe PayPal has heeded these complaints (I too have posed this question to them with no solution whatsoever) and corrected that flaw and made it available in their API (wishful thinking). Anyway, I’m pretty sure you’ll say you can’t do anything about this (and I’ll believe you) but I think it needs to go on record. Thanks, |