Login doesn't accept password

This morning I bought s2Member Pro, created a user-name and password, then attempted to log-in. My password was refused so I clicked the “forgot password?” button. A message told me to check my email for a confirmation. Nothing arrived in my email. I tried again, this time using my email address instead of my user-name… still nothing. I have since tried several times without success.

I can’t post a request to the “Customer Support Forums” as my logon is rejected. I have had to create a new user-Id with a different email address so that I can post this. As an email was sent to the second email address, I thought I’d try that address to get password assistance.

This time, an email arrived. It told me to go to

http://www.s2member.com/wp-login.php?action=rp&key=QD05Pxabzpa631XTg3d1&login=mikecrowley%3E

When I clicked that URL I was sent to this
http://www.s2member.com/wp-login.php?action=lostpassword&error=invalidkey
and received the message:

“Sorry, that key does not appear to be valid.”

I tried cutting and pasting the first URL but with the same result.

How can I get my copy of s2Member Pro from the site if my password is rejected and I’m not given the chance to update it?

• This topic was modified 4 years, 6 months ago by  Mike Crowley.
• This topic was modified 4 years, 6 months ago by  Mike Crowley.
• This topic was modified 4 years, 6 months ago by  Eduan. Reason: Moved to the pre-sale questions forum

Hello Mike,

I suggest you put this kind of post in the pre-sale questions forum.

I’ll move it for you. ;)

Hi Mike,

It looks like another support member reset your password and sent you an email with the new details. Let us know if you’re still unable to login.